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# Desktop Support Engineer

- **Company:** Cloud Imperium Games
- **Location:** United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** IEEE 802.1X, Microsoft Windows, Active Directory, Application Packaging, BitLocker Drive Encryption, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Video Game Development, System Center Configuration Manager, Windows API, Networking Basics, Perforce, Windows PowerShell, Azure Active Directory, Runbook, TCP/IP, Virtual Local Area Networks, WinDBg, EndPointSecurity, Wi-Fi Technology, Scripting, Delivery Pipeline, Microsoft InTune, Computer Equipment, Information Technology, Deployment Automation, Patch Management, CIS Benchmarks, Unified Endpoint Management
- **Published:** November 10, 2026
- **Apply:** https://startup.jobs/senior-desktop-support-engineer-cloud-imperium-10723050

## About the Role

A true passion for technology is a must, and we would also like it if you:

 * Have 6+ years of experience in desktop or end-user computing engineering, including at least 2 years at a senior or escalation level.
 * Have expert knowledge of PC hardware and Windows 10/11 internals, with the ability to build, diagnose, and repair high-end workstations and laptops to component level and tune them for GPU-intensive workloads.
 * Have proven experience designing and running OS deployment at scale using Intune and Autopilot, SCCM/MECM, and/or MDT.
 * Are an advanced PowerShell scripter with a demonstrable track record of automating tasks and processes.
 * Have strong working knowledge of Active Directory, Group Policy, Entra ID, and Microsoft 365 administration, plus a solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, 802.1X) and endpoint security, encryption, and patch management.
 * Bring a calm, methodical approach to troubleshooting and can resolve the issues others couldn't.
 * Have excellent customer service skills, communicate clearly with non-technical colleagues, and take a collaborative, team-first approach.
 * Hold certifications such as CompTIA A+, MD-102, AZ-800/AZ-801, or CCNA (or equivalents). An associate degree in IT, Computer Science, or a related field is preferred, but equivalent professional experience is accepted.

Experience in game development, with developer workstations, Perforce, or build infrastructure, is a bonus, as is a passion for sci-fi games and space sims.

We are always keen to hear from passionate IT engineers, so join the 'verse and become our latest Star Citizen!

## Description

* Own the full lifecycle of desktops, high-performance workstations, and laptops, including specification, build, deployment, repair, refresh, and secure disposal.
 * Design, build, and maintain standardised Windows 10/11 images and deployment pipelines using Intune, Autopilot, SCCM/MECM, MDT, and WDS/PXE.
 * Diagnose and resolve complex hardware faults to component level, and act as the final escalation point for difficult Windows issues using tools such as Sysinternals, Windows Performance Toolkit, and WinDbg.
 * Manage endpoint configuration, patching, driver and firmware updates, and application packaging and deployment (MSI, MSIX, Win32), while applying security baselines including BitLocker, Defender for Endpoint, Conditional Access, and LAPS.
 * Support identity and access on endpoints, including Active Directory, Group Policy, Entra ID join and hybrid join, and Microsoft 365 apps.
 * Automate repetitive tasks and workflows with PowerShell and other scripting tools, and lead desktop projects such as OS upgrades, hardware refreshes, and new studio or team set-ups.
 * Partner with departments across Engineering, Art, Design, QA, Audio, and Production as a trusted IT adviser, learning how they work and recommending the tools, hardware, and processes that help them make games faster.
 * Work alongside our Senior IT Engineers for Network and Systems, mentor other members of the IT team, and share knowledge through documentation, runbooks, and knowledge-transfer sessions.
 * Work UK business hours and take part in a rotating on-call schedule to provide after-hours support to studios in other time zones. International travel may be required.