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# 2nd Line Engineer

- **Company:** James Frank Associates
- **Location:** West Malling, United Kingdom
- **Experience:** Experienced
- **Salary:** £30,000 - £35,000
- **Contract:** Permanent contract
- **Skills:** VoIP, Domain Name System (DNS), Hyper-V, Microsoft Office, Windows Servers, Routing, Cisco, Vmware
- **Published:** November 10, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-engineer/57547004

## About the Role

The ideal candidate will have a minimum of 2 years' experience in a 2nd Line role. You will preferably come from a Managed Services background, however those with the right experience from other industries will be considered., * Minimum of 2 years' experience in a 2nd Line role, ideally from an MSP environment although other industries will be strongly considered

 * Excellent communicator, confident working with colleagues and clients of all levels
 * Windows Server
 * VOIP knowledge, preferably 3CX
 * Good networking capabilities - DNS / Routing / Switching
 * Office 365 Setup and Administration
 * Group Policy administration
 * VMware / Hyper-V
 * Exposure to Cisco / Draytek firewalls would be advantageous

This is an excellent opportunity for a 2nd Line Engineer to join a leading MSP in their field.

You will be working as part of an experienced and highly-knowledgeable team, providing the highest levels of technical support to a broad range of clients whilst gaining experience with the latest tools and technologies.

## Description

* Provide a high-level of day-to-day support and project support to a range of clients, both remotely and on-site when required
 * Act as an escalation point for other Engineers
 * Ensure tickets and tasks are completed within correct SLAs
 * Provide suitable advice to clients, ensuring customer service levels are maintained at all times
 * Comfortable working in a fast-paced environment, managing multiple tickets and clients whilst ensuring accuracy is maintained at all times