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# IT Technician

- **Company:** Grantley Hall
- **Location:** Ripon, United Kingdom
- **Salary:** £40,800
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Cyber Security, Wi-Fi Technology, Network Switches, Firewalls (Computer Science)
- **Published:** November 10, 2026
- **Apply:** https://grantleyhall.tribepad-gro.com/members/?j=237

## About the Role

* Relevant IT qualification (e.g., BTEC, diploma) or equivalent practical experience, preferably within a luxury hospitality environment.
 * Proven experience with Windows, macOS, networking (LAN/Wi-Fi), and common hotel management systems.
 * Strong problem-solving abilities, with a customer-first mindset and excellent communication skills.
 * Ability to work collaboratively across departments, listening to ideas and balancing technical solutions with guest experience priorities.
 * Demonstrated commitment to high standards, honesty and diversity, and the ability to adapt quickly to evolving technology needs.
 * Experience in managing IT security, data protection and compliance within a regulated hospitality setting.
 * Flexibility to respond to urgent issues outside standard hours, reflecting the bold and accountable nature of the role.

The following content displays a map of the jobs location - Grantley Hall

## Description

* Maintain and troubleshoot all hotel hardware, including desktops, laptops, printers, POS terminals and in-room entertainment systems.
 * Monitor and support the guest Wi-Fi network, ensuring reliable connectivity throughout the property.
 * Administer the hotel's server infrastructure, network switches, firewalls and security protocols to protect guest and business data.
 * Provide first-line technical support to all departments, responding promptly to service requests and resolving issues with minimal disruption.
 * Coordinate with external vendors for specialised equipment, upgrades and repairs, ensuring timely delivery and compliance with service level agreements.
 * Manage and maintain digital signage, conference room AV equipment and the on-site gym and spa technology systems.
 * Document IT procedures, maintain an up-to-date asset register and contribute to the continuous improvement of IT policies and processes.
 * Assist with the rollout of new software applications and training initiatives, promoting a culture of curiosity and knowledge sharing.