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# Product Support & Development Engineer

- **Company:** OnTarget Communications
- **Location:** Toome, United Kingdom
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Adobe InDesign, Creo
- **Published:** November 10, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb517b8900f6329f50535a551f638f0b61

## About the Role

Degree qualified in Mechanical Engineering or a related discipline.
Minimum 3 years' post-graduate experience within heavy engineering industries.
Experience supporting complex mechanical products in a manufacturing environment.
Strong problem-solving and root cause analysis skills.
Ability to work effectively across multiple departments and stakeholder groups.
Experience using 3D CAD software, with CREO experience considered a distinct advantage.
Strong communication and technical report-writing skills.

## Description

Are you passionate about engineering excellence and solving real-world challenges? Join a market-leading manufacturer at the forefront of heavy duty machinery. This is an exciting opportunity to influence the performance and reliability of industry-leading equipment, working closely with design, manufacturing, aftermarket, and customer teams to drive continuous product improvement and innovation.
Key Responsibilities
Support and enhance existing heavy duty machinery products
Investigate field failures, warranty claims, and technical issues to identify root causes and implement corrective actions
Drive product improvement, reliability enhancement, and cost reduction initiatives
Manage Engineering Change Notices (ECNs) from concept through implementation
Collaborate closely with Manufacturing, Purchasing, Quality, and Aftermarket teams to ensure effective product support
Improve product safety, manufacturability, serviceability, and overall performance
Provide technical support to customers, dealers, and service teams
Develop and update engineering drawings, BOMs, and technical documentation
Analyse product performance data and recommend design modifications
Participate in design reviews, risk assessments, and validation activities
Support new product introduction (NPI) and product lifecycle management activities
Liaise with suppliers regarding component performance and technical improvements
Assist with testing, troubleshooting, and validation of design changes
Ensure compliance with relevant engineering standards and industry best practices
Contribute to continuous improvement projects across engineering and operations