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# 2nd Line IT Support Engineer

- **Company:** Featuredeasy
- **Location:** Aylesbury, United Kingdom
- **Experience:** Experienced
- **Salary:** £35,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Windows PowerShell, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Vmware
- **Published:** November 10, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-it-support-engineer/57508371

## About the Role

* Proven 2nd Line Support experience, ideally 2+ years
 * Strong troubleshooting skills across Windows Server and Windows 10/11
 * Hands-on experience with Microsoft 365, Active Directory, Azure/Entra ID and Intune
 * Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
 * Working knowledge of PowerShell
 * Experience working to SLAs; MSP or multi-client background highly desirable
 * Virtualisation (Hyper-V/VMware) and backup exposure advantageous
 * Certifications beneficial, e.g. MD-102, MS-102, AZ-104, CompTIA Network+
 * Strong communication and customer-facing skills

Full UK driving licence preferred, * helpdesk

 * networking
 * windows
 * client
 * active directory
 * azure
 * managed services
 * msp

## Description

* Act as the escalation point for 1st Line, resolving complex incidents through to resolution
 * Carry out in-depth troubleshooting across Windows, Microsoft 365, networking and endpoints
 * Administer Microsoft 365, including Exchange Online, Teams and SharePoint
 * Manage identity and access via Active Directory, Group Policy and Azure/Entra ID
 * Deploy and manage devices using Intune/Autopilot
 * Use PowerShell to automate tasks and support administration
 * Support client networks, including switches, routers, firewalls, VPNs and Wi-Fi
 * Contribute to client projects such as migrations, onboarding and infrastructure refreshes
 * Attend client sites for support and project work
 * Maintain clear documentation and accurate ticket updates