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# Product Support Engineer

- **Company:** G4S
- **Location:** Belfast, UK
- **Salary:** £41,097.0
- **Contract:** Permanent contract
- **Skills:** PC Tools, Intrusion Detection and Prevention, Intrusion Detection Systems, System Programming
- **Published:** May 13, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=bd8db6f68c02a00c

## About the Role

Do you have experience in Time management?, * Previous experience of working at an engineering level with Intruder Alarms

 * Previous experience of offering over the phone & remote diagnostics/PPM service
 * Good level of PC skills
 * Understanding of electrical/electronics (relays,voltage, current, etc.)
 * Ability to communicate technical subject matter to technically capable engineers and non technical end users
 * Able to work on own and in a team environment.
 * Share information with the team.
 * Good time management skills; able to meet project deadlines.
 * Ability to write clear, well structured reports and instructions.
 * Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.

There is also some must haves

 * Must be able to pass BS7858 screening.

## Description

To provide remote help desk support for the Intruder Detection Systems.

 * To provide timely and accurate remote help desk telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site
 * To provide system programming and commissioning services, in line with pre-planned roll out plans in conjunction with the site based installation team acting on configuration information provided by the installation teams.
 * To provide 'go live' support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.
 * Provide scheduled, carry out and record the results of all remote pre-planned preventative maintenance activities using a range of remote control software across IDS systems
 * Provide technical reference services (i.e. technical manual lookup) to field based engineers for Intruder Alarm systems.
 * Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
 * To provide clear, well written technical documentation for a variety of purposes.
 * To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.)
 * To maintain accurate and timely records of all technical issues in the company fault recording system.


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