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# Working Student - Customer Success Management & Data/AI

- **Company:** SAP AG
- **Location:** Walldorf, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Databases, SAP (Applications), Data Processing, Data Analytics, Tools for Reporting
- **Published:** November 10, 2026
- **Apply:** https://www.adzuna.de/details/5959651388

## About the Role

You're studying Business Administration or a related field, looking to build experience in customer success and data-driven work. You're organised, collaborative, and comfortable turning information into clear outputs.

 * A background in Business Administration or a comparable degree programme
 * Advanced proficiency in Microsoft Excel for data handling and reporting
 * A collaborative approach to working with customer-facing teams
 * Customer Orientation - you keep the customer perspective in mind when shaping tools and content, strong organisational skills to manage several tasks in parallel
 * Fluency in German and English is required for this role
 * Location: Walldorf office

We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems - whatever stage of your career you're at.

## Description

You'll work alongside Customer Success Managers on real customer programmes and internal tooling projects. Your work directly supports how SAP customers adopt and use Data & AI solutions.

 * Help plan and run customer events such as Innovation Days and workshops
 * Build and maintain a central Data & AI Use Case database for customer and demo examples
 * Develop BDC customer use cases in collaboration with the CSM team
 * Plan and execute demand generation activities, including digital campaigns and lead generation
 * Consolidate reporting tools and frameworks for customer success processes, including account planning and business review sessions
 * Support the rollout and optimisation of CSM tooling to improve process efficiency