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# Product Support Manager

- **Company:** Octagon Group
- **Location:** Kempston, United Kingdom (Remote available)
- **Experience:** Expert
- **Salary:** £48,000
- **Contract:** Permanent contract
- **Skills:** Big Data, Ishikawa
- **Published:** November 10, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225815953-product-support-manager/octagon-group

## About the Role

* A BEng in engineering, or equivalent experience
 * After-sales experience, with strong root-cause analysis skills (8D, Ishikawa, DMAIC or similar)
 * Clear communication and the ability to build relationships across time zones and cultures
 * Comfort with large volumes of data and a sharp eye for detail
 * Experience coordinating engineers in the field, with a good grasp of health and safety
 * The ability to juggle several priorities and see them through
 * Power electronics experience would be a real advantage, but isn't essential

## Description

You'll be the link between Engineering, Sales and Service. You'll make sure the products perform in the field and that what's learned there improves the next generation. You will:

 * Lead the warranty process, filtering claims, analysing trends monthly and feeding back to Finance
 * Drive repeat technical issues to a permanent fix, working closely with Engineering
 * Coordinate and release Technical Service Bulletins and manage them through to closure
 * Answer technical sales queries and carry out full specification reviews
 * Work with the COO on transfer pricing, factory discounts and lead times
 * Manage the configuration and pricing tool, so orders flow smoothly from sale to delivery
 * Bring new products to the sales team, covering benefits, pricing and how they compare with competitors
 * Coordinate product training for area service technicians and area sales managers
 * Report monthly on warranty costs, service bulletin accruals and team KPIs