> Markdown version of [/jobs/ext/4655466-surround-systems-configuration-analyst-iii](https://www.wearedevelopers.com/jobs/ext/4655466-surround-systems-configuration-analyst-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Surround Systems Configuration Analyst III - **Company:** L.A. Care Health Plan - **Location:** Los Angeles, CA, United States - **Experience:** Expert - **Salary:** $91,536 - **Contract:** Permanent contract - **Skills:** Configuration Management, Databases, System Configuration, Enterprise Planning Systems, Systems Development Life Cycle - **Published:** November 10, 2026 - **Apply:** https://jobs.lacare.org/talentcommunity/apply/1449236400/?locale=en_US ## About the Role Bachelor's Degree in Business or Healthcare Related Field In lieu of degree, equivalent education and/or experience may be considered. Education Preferred Experience Required: At least 5 years of experience in a Systems Configuration, Claims or other Operations department in a healthcare organization. Advanced knowledge of and experience with health plan configuration (especially for health services/medical management/population health management as well as appeals and grievances systems, applications, etc.) and Milliman care guidelines (MCGs) and standards. Knowledge of and experience with utilizing SDLC and related configuration change management methodologies, standards and best practices. Preferred: At least 5 years of experience working with a California Medi-Cal managed care plan or commercial health plan, medical group, or management services organization. Skills Required: Advanced understanding of managed care operations (including, but not limited to, health services/medical management/population health management, appeals and grievances, etc.) and the systems that support these operations. Knowledge of Systems Development Life Cycle (SDLC) procedures in planning system configuration. Strong communication, analytical, organization, and time management skills. Able to manage projects and initiatives end-to-end. Able to meet strict, tight deadlines with a high level of accuracy. Able to prioritize multiple tasks. Able to work collaboratively with various levels of peers and management throughout the organization. ## Description The Surround Systems Configuration Analyst III is responsible for the more complex technical and analytical work related to the maintenance, update, etc. of the configuration of the L.A. Care Health Plan Surround Systems, applications, and databases (e.g., Clinical Care Advance (CCA), Process Communication Tracking (PCT), SyntraNet, etc.). This position serves as a subject matter expert who has the ability to proactively identify and independently rectify issues and opportunities for configuration improvements. As the subject matter expert, this position performs peer review and applies advanced skillset to ensure quality of the work product. This position collaborates closely with peers and management within the department as well as throughout and outside of the organization to troubleshoot and facilitate the maintenance and update of the most complex configuration of the various modules of our surround systems, applications, and databases as well as facilitate end-to-end interdepartmental and enterprise projects. This position also provides well thought-out recommendations for vendor enhancement of the surround systems products. Duties Manage complex surround systems configuration and related documentation. Serve as a subject matter expert for configuration change management testing and related best practices. Facilitate production controls and system configuration data codification. Monitor and review systems edits, response time issues, etc. and conduct related advanced root cause analysis to identify issues and provide well thought-out recommendations for resolution. Identify and facilitate the implementation/enhancement of systems, process improvements, and best practices. Interface and collaborate with peers within and outside of the department and organization to support configuration management best practices, systems enhancement processes, management of the system configuration life cycle management project/program plans, tracking of configuration change operational issues and resolution. Perform peer review for all levels of staff and apply advanced skillset to ensure quality of the work product. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project's/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed. Perform other duties as assigned.