> Markdown version of [/jobs/ext/4655846-desktop-technician](https://www.wearedevelopers.com/jobs/ext/4655846-desktop-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician - **Company:** Stream Data Centers - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $50,000 - $55,000 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Microsoft Outlook, Computer Networks, Data Centers, Desktop Computing, Multi-Factor Authentication, Web Browsers, Virtual Private Networks (VPN), Microsoft SharePoint, Wi-Fi Technology, Office365, Peripherals, Microsoft InTune, Microsoft Onedrive, Information Technology, Laptops, Windows Client - **Published:** November 10, 2026 - **Apply:** https://www.juju.com/job/16_be9ca9681 ## About the Role * Up to 10% travel is required to support local data centers. * Ability to remain at a workstation for extended periods and to move throughout an office while providing hands-on support. * Ability to lift, carry, install, and move typical end-user technology equipment weighing up to 40 pounds, with or without reasonable accommodation. * Ability to work occasional after-hours support activities when scheduled., * High school diploma or GED equivalent required. * Relevant education, technical training, and hands-on experience. * Hands-on Helpdesk, Service Desk, desktop support, internship, lab, or comparable technical experience. * Foundational knowledge of Windows 10/11, Microsoft 365 applications, and common endpoint troubleshooting techniques. * Basic understanding of networking concepts such as Wi-Fi, VPN, IP connectivity, and printer troubleshooting. * Ability to install, configure, and support laptops, desktops, mobile devices, displays, printers, and common peripherals. * Strong customer-service skills and the ability to communicate technical concepts to non-technical users. * Ability to organize multiple requests, follow documented procedures, and ask for help or escalate when appropriate., * Associate degree or higher in Information Technology, Computer Science, or a related field. * 2+ years of Helpdesk, Service Desk, desktop support, internship, lab, or comparable hands-on technical experience. * Professional written and verbal communication skills. * IT certifications, including CompTIA A+, CompTIA ITF+, or Microsoft 365 Fundamentals. * Exposure to Microsoft Intune, Entra ID, Active Directory, an ITSM platform, or remote-support tools. ## Description The Desktop Technician is an entry-level, Tier 1 support role responsible for providing friendly, responsive, and reliable technical assistance to Stream employees. This position receives, documents, troubleshoots, and resolves common incidents and service requests; prepares and deploys end-user devices; supports Microsoft 365 and standard business applications; and assists with onboarding and offboarding activities. This role is designed for someone early in their IT career who brings foundational technical knowledge, strong customer-service skills, and a willingness to learn. The Desktop Technician works closely with senior IT team members and follows established security, escalation, documentation, and service-management practices. Under the direction of the Manager, IT Applications and Helpdesk, the Desktop Technician provides in-office support across Stream's Dallas and Frisco locations. The technician serves as a first point of contact for end-user technology needs, restores service where possible, escalates issues when appropriate, and helps maintain accurate records for tickets, devices, and user support activities. Responsibiilites * Provide Tier 1 support through the approved service channels, including phone, email, chat, ticket portal, and in-person requests. * Record, categorize, prioritize, and update incidents and service requests in the IT service-management system. * Troubleshoot common issues involving Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, browsers, printers, Wi-Fi, VPN, conference-room technology, and peripherals. * Prepare, configure, deploy, replace, and recover laptops, desktops, monitors, mobile devices, and accessories in accordance with Stream standards. * Assist with device enrollment, application installation, and endpoint provisioning through Microsoft Intune and other approved tools. * Support password resets, multifactor authentication, and routine account-access issues while following identity-verification and least-privilege procedures. * Complete assigned onboarding and offboarding tasks, including equipment preparation, access coordination, device recovery, and asset documentation. * Escalate unresolved, security-sensitive, or higher-impact issues to the appropriate IT team member with complete troubleshooting notes and relevant evidence. * Maintain accurate ticket notes, asset records, support procedures, and knowledge articles. * Communicate clearly and professionally with users, provide practical status updates, and confirm resolution before closing requests. * Follow Stream's information-security, change-management, acceptable-use, and support procedures. * Support occasional after-hours activities or on-call coverage when assigned. Core Competencies Customer Service (Nice): Treats users with patience, respect, and urgency while setting clear expectations and following through. Technical Learning (Smart): Applies structured troubleshooting, learns from coaching, and steadily expands technical knowledge. Integrity & Security (Honest): Protects confidential information, follows verification requirements, and promptly escalates mistakes or risks. Ownership & Accountability: Takes responsibility for assigned tickets and tasks, documents work accurately, and communicates when assistance is needed. Documentation & Process Adherence: Uses approved procedures, maintains complete ticket notes, and contributes useful knowledge documentation. Engagement & Improvement (Passionate): Looks for practical ways to improve the employee support experience and reduce recurring issues. Teamwork & Communication: Works effectively with other IT teams and explains technical information in clear, user-friendly language., * This is a fully in-office role supporting Stream's Dallas and Frisco, Texas locations; regular travel between the two locations may be required.