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# Infrastructure Service Specialist

- **Company:** Carrier Inc
- **Location:** West Palm Beach, FL, United States
- **Experience:** Expert
- **Salary:** $79,000 - $158,000
- **Contract:** Permanent contract
- **Skills:** VoIP, Collaborative Software, Public Switched Telephone Networks, Servicenow
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/infrastructure-service-specialist-west-palm-beach-fl--beb6626e-9cc2-485e-a1c7-f7718e47e19c

## About the Role

* Bachelor's degree
 * 7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services

Preferred Qualifications

 * Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration
 * Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms (Tangoe)
 * Applied experience managing ITIL processes (Incident, Request, Problem, Change) within ServiceNow
 * Proven capability in financial controls, vendor contract oversight, and telecom invoice processing
 * In-depth understanding of carrier organization structures, workflows, and enhancement programs
 * Hands-on experience driving AI tool integration or workflow automation within collaboration platforms
 * Demonstrated ability to communicate effectively with executive leadership and operational stakeholders

## Description

Unified Communications & Telephony

 * Manage and enhance global voice and PSTN services
 * Own and support Zoom Phone and related telecommunications platforms.
 * Perform number management and porting activities
 * Manage call queues, IVR systems, SMS services, and call routing
 * Support new site deployments, acquisitions, divestitures, and organizational changes

Contact Center & Collaboration Services

 * Support and administer Contact Center platforms
 * Manage and enhance collaboration technologies
 * Deliver KPI reporting and service quality improvements
 * Drive AI enablement and innovation within communication platforms

Mobility Services

 * Own mobility operations for: AT&T Verizon T-Mobile Tangoe
 * Manage the complete mobile device lifecycle
 * Oversee joiner, mover, and leaver processes
 * Coordinate provisioning, upgrades, replacements, and device recycling activities
 * Own ServiceNow mobility workflows and processes
 * Manage mobility-related financial controls and invoice approvals

Service Management

 * Maintain ServiceNow governance for Telecommunications and Unified Communications services.
 * Ensure effective management of: Incidents Requests Problems Changes
 * Drive SLA adherence and continuous service quality improvements.

Vendor & Financial Management

 * Manage relationships with strategic service providers including: AT&T Verizon T-Mobile Zoom ChoiceTel
 * Oversee contract and license management
 * Drive cost optimization initiatives
 * Review and approve telecommunications-related invoices and expenditures

Business Relationship Management

 * Partner with: General Managers Operations Managers Business Unit Leadership Teams
 * Understand business requirements and provide technology solutions
 * Lead customer escalations and service issue resolution
 * Ensure high levels of customer satisfaction for communication services

VoIP and telephony solutions

 * Contact Center platforms
 * Unified Communications services
 * Mobility services
 * Collaboration technologies