> Markdown version of [/jobs/ext/4656017-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/4656017-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Saicon Consultants Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, ServiceNow IT Service Management, Computer Equipment
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-engineer-atlanta-ga--4249c147-b999-4172-ad1f-c493bdf478ed

## About the Role

Technical Support, Technical Support, Customer Support/Service, Problem Solving Skills, Help Desk, 1st Level Support, Computer Workstations, Printers, Identify Issues, Cable Television, * 2+ years of IT support experience or relevant coursework.

 * Basic understanding of computer hardware, operating systems, and office equipment.
 * Familiarity with Microsoft Office, email clients, and Windows environments.
 * Strong communication and interpersonal skills.
 * Ability to prioritize tasks and manage time effectively.
 * Willingness to learn and grow within a technical support role.

## Description

Level 1 IT Support Engineer to provide frontline support for end users across various technologies. This entry-level role is ideal for someone who enjoys problem-solving and delivering prompt, friendly technical assistance., * Provide first-line technical support via phone, email, or in person.

 * Assist with basic phone, workstation, email, printers, TV, and cable troubleshooting.
 * Set up and configure new user workstations, accounts, and access permissions.
 * Monitor and respond to workstation issues and performance alerts.
 * Troubleshoot and resolve common email and printer issues.
 * Log and track all support requests using the IT ticketing system.
 * Escalate more complex issues as needed.
 * Support IT inventory and equipment tracking efforts.
 * Deliver excellent customer service while maintaining a helpful, professional attitude.