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# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Charleroi, PA, United States
- **Experience:** Experienced
- **Salary:** $39,000 - $52,000
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Connections, Software Systems, Wireless Networks, CompTIA Strata - PC Hardware Technology Engineer, Network Switches, Peripherals, Computer Equipment, Information Technology, Hardware Debugging, Servicenow, Mobile Data
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-technician-charleroi-pa--d06c0c05-de77-4176-a1a5-05c647c8d956

## About the Role

Desktop Administration, Career Counseling, Desktop Administration, Help Desk, Computer Systems, Analysis Skills, Identify Issues, Peripheral Hardware, Computer Hardware, Hardware Repair, * Minimum 3 to 6+ years of experience supporting PC Hardware and software

 * Comfortability providing hands and feet support for network connection issues
 * Hardware and software support experience
 * Knowledge and experience utilizing ServiceNow or similar ticketing system
 * Deskside support experience
 * Customer facing experience
 * Experience supporting mobile data plans, mobile networks, and devices is a plus
 * Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
 * CompTIA A+ certification preferred but not required

## Description

* Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
 * Documents, maintains, upgrades, or replaces hardware and software systems
 * Supports and maintains user account information including rights, security, and systems groups
 * Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
 * Resolves network connection issues, track network connections back to network switches
 * Escalates problems and issues to a higher level of support if unable to resolve
 * Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
 * Interacts with customers, responding to routine technical questions or requests for information