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# Cloud Support Administrator (TS/SCI Full Scope Poly)

- **Company:** Zachary Piper
- **Location:** Elkridge, MD, United States
- **Experience:** Experienced
- **Salary:** $100,000 - $135,000
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), Active Directory, JIRA, Microsoft Azure, Cloud Computing, Cloud Engineering, Linux, Issue Tracking Systems, Python (Programming Language), Windows PowerShell, WinDBg, Scripting, Servicenow
- **Published:** November 10, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9301816/cloud-support-administrator-tssci-full-scope-poly

## About the Role

* Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)

 * Must be willing to work one shift, no dual employment

 * Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)

 * Willingness to shift work, as 24/7 support is essential

 * Excellent customer service skills and focus.

 * Education: Bachelor's Degree and 2+ years of related professional experience

 * Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg

 * Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

## Description

· Complete incoming tickets through Remedy, ServiceNow or other ticketing system

· Troubleshoot and resolve system issues utilizing customer tools

· Document all findings from tickets and incidents

 * Automate and troubleshoot tasks using various scripting languages and services

· Provide end-user support to customers at the Tier I-III level in cloud based environments