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# Support Services Analyst - 1103

- **Company:** Quantinuum LLC
- **Location:** Broomfield, CO, United States
- **Experience:** Experienced
- **Salary:** $70,720 - $89,440
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, Software as a Service, Collaborative Software, Cyber Security, Linux, Identity and Access Management, Knowledge Management, Microsoft Software, Networking Basics, Procurement Software, Productivity Software, Azure Active Directory, Software Configuration Management, Enterprise Software Applications, Microsoft InTune, Casper Suite, Servicenow
- **Published:** November 10, 2026
- **Apply:** https://www.jofdav.com/jobs/60480791-support-services-analyst-1103

## About the Role

High School Diploma/ GED minimum Minimum 2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment. Certification in CompTIA, Microsoft, and ServiceNow Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status, Previous troubleshooting experience across Windows, Linux and MacOS environments, with familiarity in modern endpoint management (e.g., Intune, JAMF). Previous experience in an environment contributing to Service-focused processes and/or ServiceNow-based ITSM. Exposure to enterprise identity systems such as Azure AD. Experience in a customer-facing IT environment, with VIP or executive support exposure. Excellent communication and interpersonal skills, with the ability to translate technical topics to non-technical audiences. Understanding of networking basics, identity and access management, and SaaS administration. Customer-first mindset with a strong desire to improve the IT support experience.

## Description

The Support Services Analyst is a key contributor to the delivery of high-quality, end-to-end IT support

across Quantinuum's global workforce. Bridging first-line responsiveness with deeper second-line

technical troubleshooting, this hands-on role combines technical expertise with a customer-centric

mindset to ensure seamless issue resolution. With a focus on triage, issue ownership, and knowledge

management, the analyst works collaboratively across IT, Engineering, Enterprise Applications, and

Information Security to support endpoints, workplace technologies, and collaboration tools while

continuously improving service delivery., Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs. Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems. Provide hands-on white-glove support to the Executive Leadership Team Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups. Manage incident lifecycle and ownership of requests from initial intake to closure, ensuring timely and effective communication with end users. Collaborate with Engineering and Enterprise Applications on escalated issues, root cause analysis, and service restoration. Own local inventory management by working
through regular audits, IT procurement, and managing internal warehousing/stock rooms. Contribute by participating in key ITIL practices such as change, problem, and incident processes, ensuring a strong focus on the overall customer. Participate in hardware lifecycle management, including asset tracking, imaging, deployment, and returns. Maintain and support A/V systems in collaboration rooms and shared spaces, ensuring seamless meetings and presentations. Support IT initiatives and projects including software rollouts, system migrations, and compliance activities as required