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# Contact Center Technical Support Representative

- **Company:** MCI Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Starter
- **Salary:** $29,848 - $36,088
- **Contract:** Permanent contract
- **Skills:** Web Browsers, Issue Tracking Systems, Information Technology
- **Published:** November 10, 2026
- **Apply:** https://www.juju.com/job/16_40d940f41

## About the Role

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 * Must be 18 years and older
 * High school Diploma/GED
 * 1-2 years of technical support or IT helpdesk experience in a contact center.
 * Strong knowledge of operating systems, browsers, and common software.
 * Excellent communication and customer service skills.
 * Fluent in English and Spanish
 * Ability to explain technical concepts in simple terms.
 * Diploma or degree in IT, Computer Science would be a plus

## Description

We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms., * Respond to technical support calls, emails, or chats from customers.

 * Troubleshoot hardware, software, and connectivity issues.
 * Guide customers through step-by-step solutions and product configurations.
 * Escalate unresolved issues to higher-level support or engineering teams.
 * Document all interactions and solutions in the ticketing system.
 * Maintain up-to-date knowledge of products, services, and system updates.
 * Meet performance targets related to resolution time, customer satisfaction, and accuracy.