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# IT Service Desk Technician

- **Company:** Superior, Inc.
- **Location:** Columbus, OH, United States (Remote available)
- **Salary:** $55,000 - $65,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Imaging Technology, IT Management, Windows Servers, Server Administration, Enterprise Data Management, Software Security, Computer Equipment, Information Technology, Vmware
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-service-desk-technician-columbus-oh--383a61d8-6492-401a-8393-33d09f9ac2f2

## About the Role

Customer Support/Service, Technical Support, Customer Support/Service, Technical Support, Team Lead/Manager, Hardware Administration, Software Administration, Operating Systems, Applications Security, Problem Solving Skills, * Required: You have earned a technology-related degree or have equivalent hands-on experience providing technical support in an IT or service desk environment

 * Required: You have strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhone
 * Required: You have experience administering Microsoft 365
 * Required: You are familiar with IT support tools such as ITSM, RMM, and MDM platforms
 * Bonus Points: You have experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies
 * Bonus Points: You have industry certifications such as CompTIA A+ or Network+
 * Bonus Points: You have experience supporting remote workers at distributed jobsites

## Description

We consider several factors when preparing a compensation package for successful candidates. Superior is looking for an IT Service Desk Technician to support our people, systems, and day-to-day technology needs across the organization. The IT Service Desk Technician will provide technical support for hardware, software, and end-user systems to ensure reliable operations across the business. This role is based at our headquarters in Columbus, Ohio., * Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues

 * Update and track IT assets and inventory
 * Provision and deprovision equipment, accounts, software, and security access
 * Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams
 * Support the installation of new endpoint and infrastructure systems and upgrades
 * Participate in IT projects and process improvement initiatives
 * Create or modify procedures to solve problems, including those with unclear or evolving policies or processes
 * Interface with all levels of IT management in a professional, business-focused manner
 * Maintain confidentiality and protect sensitive corporate data