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# Senior Help Desk Administrator

- **Company:** Kforce Inc.
- **Location:** Seffner, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Business Software, Issue Tracking Systems, Microsoft Servers, User Provisioning Software, Wireless Networks, Microsoft InTune, Casper Suite
- **Published:** November 10, 2026
- **Apply:** https://www.dice.com/job-detail/a4969c69-df02-4950-a273-6332e64d7d5e

## About the Role

* Service Desk/Help Desk Experience: 3+ years supporting end users, troubleshooting issues, and managing escalations
 * Ticketing & Reporting: Experience working in ticketing systems, pulling reports/metrics, analyzing recurring issues, and improving service desk processes
 * Microsoft Environment: Strong experience with Microsoft 365, Entra ID, Windows, and Intune for user, access, and endpoint management
 * Networking & Technical Troubleshooting: Working knowledge of wired/wireless networking, connectivity, hardware, devices, and general IT troubleshooting
 * Customer Service & Communication: Must be technically minded but able to patiently support non-technical/blue-collar users, recognize critical issues, and escalate appropriately

Nice-to-haves:

 * Kaseya Autotask experience
 * Jamf/Apple MDM experience
 * Cisco Meraki experience
 * Mobile device support experience
 * Experience mentoring junior help desk technicians

## Description

Kforce's client in Seffner, FL is seeking a Senior Help Desk Administrator to join a growing IT team undergoing significant modernization. This hands-on role will provide advanced end-user support, serve as an escalation point for complex issues, and help improve service desk processes, reporting, and documentation., * Troubleshoot Windows devices, mobile devices, Microsoft 365, connectivity, and business applications

 * Serve as an escalation point for junior help desk resources and complex technical issues
 * Analyze ticket data, trends, response times, and recurring issues to improve service delivery
 * Support Microsoft Intune, Entra ID, user provisioning, onboarding/offboarding, and device management
 * Assist with network/connectivity troubleshooting and escalate infrastructure issues appropriately
 * Maintain knowledge articles, procedures, and technical documentation
 * Support users across multiple locations with varying levels of technical experience
 * Help automate and modernize support processes as the IT environment grows