> Markdown version of [/jobs/ext/4657426-it-infrastructure-support-engineer](https://www.wearedevelopers.com/jobs/ext/4657426-it-infrastructure-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Infrastructure & Support Engineer

- **Company:** The Summit
- **Location:** Duluth, GA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Collaborative Software, Information Systems, Information Technology Consulting, Networking Hardware, Networking Basics, User Provisioning Software, Cisco WebEx, Wireless Site Survey, Information Technology
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-infrastructure-support-engineer-duluth-ga--02a7534a-1ae0-4067-8afb-887c8d0156ef

## About the Role

Technical Support, Information Technology & Information Systems, Information Technology Consulting, Information Technology & Information Systems, Customer Relations, Technical Support, Problem Solving Skills, Identify Issues, Customer Support/Service, Microsoft Windows Operating System, * Foundational experience in IT support, technical services, help desk, desktop support, or infrastructure engineering.

 * Working knowledge of Microsoft Windows environments and basic networking concepts.
 * Familiarity with troubleshooting hardware, software, and end-user technology issues.
 * Ability to manage multiple support tickets and switch between different technical responsibilities.
 * Strong verbal and written communication skills with an emphasis on customer service.
 * Professional presentation and the ability to interact confidently with external customers.
 * Strong problem-solving skills, initiative, and willingness to learn new technologies.
 * Ability to work collaboratively with senior engineers and follow technical instructions.
 * Must reside in the Metro Atlanta area and be available for occasional customer site visits.

Preferred Qualifications

 * Previous experience working for an MSP or IT consulting organization.
 * Exposure to Microsoft Teams, Cisco Webex, or other unified communications platforms.
 * Experience with basic network equipment installation and troubleshooting.
 * Familiarity with wireless site surveys or network assessment tools.
 * Experience working within a ticketing or service management environment.
 * Interest in developing a long-term career in infrastructure engineering, networking, or cloud technologies.

## Description

We are seeking a motivated, customer-focused Junior IT Infrastructure & Support Engineer to join our growing IT consulting team. This individual will provide frontline technical support, assist with infrastructure projects, and serve as a key point of contact for customers across multiple technology environments.
The ideal candidate is a technically curious, adaptable IT professional who enjoys solving problems, working directly with customers, and supporting a wide variety of technologies. This position is particularly well-suited for someone coming from a Managed Service Provider (MSP) environment who is accustomed to juggling multiple customer requests and technical responsibilities.
This is an excellent opportunity for an early-career engineer looking to develop their technical expertise while working alongside experienced senior engineers and solutions architects., * Serve as the initial point of contact for customer support tickets, troubleshooting basic issues and escalating complex problems to the appropriate engineering resources.

 * Provide technical support across IT infrastructure environments, including Microsoft Windows, networking, collaboration platforms, and end-user systems.
 * Assist with user provisioning, email account configuration, and collaboration platforms such as Microsoft Teams and Cisco Webex.
 * Support Webex Calling and other voice/collaboration solutions, including user profiles, phone numbers, and device provisioning.
 * Perform basic network troubleshooting and assist with infrastructure deployments and maintenance.
 * Conduct wireless site surveys using specialized tools and follow established survey procedures.
 * Provide onsite technical assistance for network equipment installations, including switches and related infrastructure.
 * Act as remote hands and eyes for senior engineers, connecting to devices, assisting with console access, and executing troubleshooting steps under guidance.
 * Coordinate with senior technical resources to ensure timely resolution of customer issues.
 * Deliver a professional, friendly, and responsive customer experience.
 * Support various customer projects involving infrastructure implementation, configuration, and ongoing maintenance., This position requires onsite attendance at the Duluth-area office during the initial 90 days to support onboarding, training, and team integration.
Following the initial period, high-performing individuals who demonstrate independence and accountability may become eligible for a hybrid schedule allowing one to two remote days per week.
Occasional travel to customer locations throughout the Metro Atlanta area is required, generally a handful of visits per month.