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# Service Desk Manager

- **Company:** CRUITEK, LLC
- **Location:** Brentwood, TN, United States
- **Experience:** Experienced
- **Salary:** $65,000 - $75,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Networking Basics, Microsoft InTune, Information Technology
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/service-desk-manager-brentwood-tn--2441263d-0171-4a4d-8d2b-52770faf35e7

## About the Role

Customer Support/Service, RMON, Coaching, Automation, Onboarding, Establish Priorities, Documentation, Customer/Client Research, Microsoft Windows Operating System, Customer Escalations, coaching, workload coordination and client escalations.- Hands-on ownership of SLAs, service desk reporting, and CSAT or comparable customer feedback processes.- Familiarity with PSA/ticketing and remote monitoring/management tools. ConnectWise, Autotask and HaloPSA are examples; the actual client platform is still to be confirmed.- A solid support foundation across Windows, Microsoft 365, Active Directory/Entra ID, endpoint troubleshooting and networking fundamentals.- The ability to prioritize amid interruptions, resolve disagreements constructively and communicate clearly with clients and technical colleagues.Additional strengthsCloud platform experience, Microsoft 365 administration at scale, Intune/Entra ID, service management frameworks, and reporting or workflow automation would be useful. Relevant ITIL, HDI, Microsoft or CompTIA credentials are welcome but are not mandatory qualifications.Responsibilities- Coach technicians, set clear expectations, hold regular development

## Description

Service Desk ManagerSalary: $65,000-$75,000 base per year, depending on experienceLocation: Brentwood, TN; hybrid options; exact remote days to be confirmedEmployment type: Direct hire, full-time, exemptSummaryCruiTek is seeking a hands-on service desk leader for an IT services client in the Brentwood area. This opportunity brings together people management, daily dispatch and accountability for the support experience. The role reports to the CIO and supports a team handling Tier 1 and Tier 2 client needs.Keep the right work moving to the right technicians while building a team that delivers responsive, dependable service. This is a working management position with day-to-day responsibility for ticket flow, service levels and client satisfaction, rather than a dispatch-only or individual contributor role.Requirements- Three or more years in an MSP or IT service desk environment, including at least two years leading, supervising or managing a team.- Direct experience with technician