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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Support Engineer- Global Financial Crimes - **Company:** Bank of America - **Location:** Plano, TX, United States - **Experience:** Expert - **Salary:** $92,100 - $160,100 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, CA Workload Automation Ae, Batch Processing, Databases, DevOps, Apache Hadoop, Oracle (Applications), Productivity Software, Microsoft Copilot, Systems Integration, Teradata SQL, Diagnostic Tools, Splunk, Dynatrace - **Published:** November 10, 2026 - **Apply:** https://www.careerbuilder.com/job-details/senior-technical-support-engineer-global-financial-crimes-plano-tx--6bf4ff20-fc47-4cd8-a8fe-202568a21da6 ## About the Role Technical Support, Global Financial Markets, Talent Management, On Call, Analysis Skills, Mentoring, Leadership, Communication Skills, Team Lead/Manager, Telephone Skills, * 10+ years of relevant technology experience, including hands-on support of complex, business-critical applications. * Strong hands-on experience with: + Unix/Linux + Oracle and Teradata + Hadoop + Autosys + Informatica + Splunk and Dynatrace * Strong knowledge of ITIL practices, including Incident, Problem, and Change Management * Proven technical troubleshooting and root cause analysis skills across applications, databases, batch processing, integrations, and infrastructure * Demonstrated ability to take ownership of production issues and drive them through resolution, root cause, and permanent remediation * Experience supporting applications in a highly controlled or regulated environment; AML, Economic Sanctions, Financial Crimes, or financial services experience preferred * Experience using AI and productivity tools, including Microsoft Copilot and Microsoft 365, to improve engineering and support processes * Strong written and verbal communication skills, with the ability to clearly communicate technical issues, risks, and business impact * Ability to work effectively across Development, Infrastructure, Business, Compliance, and other technology teams Skills: * Collaboration * Influence * Production Support * Risk Management * Solution Design * Analytical Thinking * Architecture * Innovative Thinking * Result Orientation * Stakeholder Management * Adaptability * Automation * DevOps Practices * Project Management * Solution Delivery Process ## Description This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners., Enterprise Risk and Finance APS is seeking a high energy, execution focused Senior Technical Support Engineer to join our global APS team supporting Global Financial Crimes. This is a high visibility, high impact role at the center of our mission to safeguard the firm with industry leading AML and Sanctions capabilities. This position is ideal for someone who wants true ownership, thrives in a dynamic global environment, and is looking to grow into a trusted subject matter expert or future technology leader within a high priority domain. The ideal candidate has strong financial services awareness, an understanding of regulatory expectations, and the ability to stay composed and effective in high pressure, time critical situations. We operate with an engineering mindset - approaching problems with curiosity, structured analysis, and a drive to design long term, resilient solutions. Team members are encouraged to think like engineers: automate relentlessly, reduce manual touchpoints, improve observability, and continually refine how our systems run at scale. As part of our culture, we actively invest in the technical growth of our team. Our team enjoy opportunities for dedicated development time each week for hands on learning, certification paths, and technical deep dive sessions. We encourage continuous learning through available upskilling programs, internal knowledge shares, and knowledge sharing forums across our global APS organization. As a senior APS support team member you will drive operational discipline, strengthening risk mitigation strategies, and representing the team with senior technology and business partners. You will set the standard for structured problem solving, rapid incident response, and engineering excellence, with a sharp focus on reducing time to market, improving recovery times, and accelerating delivery outcomes. This is a great place to build a career. You will join a global team that values trust, technical mastery, and collaboration. We celebrate engineers who take initiative, challenge the status quo, and bring energy to improve our environment every day. Responsibilities * Provide AMRS production support for critical AML and Economic Sanctions applications, ensuring stability, availability, and timely issue resolution. * Manage and resolve incidents, problems, and support tickets, ensuring SLA commitments are met. * Drive root cause analysis and permanent fixes to improve stability, prevent recurring incidents, and reduce operational risk. * Ensure effective monitoring, alerting, dashboards, and operational controls are in place for new and existing applications. * Drive automation and observability improvements to reduce manual effort, improve detection and recovery, and strengthen resiliency. * Support patching, production releases, and changes, including readiness, implementation, validation, and post-release monitoring. * Proactively identify and address production, compliance, and operational risks before they result in incidents or business impact. * Apply an engineering and data-driven mindset to continuously improve application stability and support processes. * Operate effectively within a highly controlled AML and Economic Sanctions environment, with an understanding of regulatory, compliance, and control requirements. * Demonstrate strong technical troubleshooting skills, using application logs, databases, APIs, batch processing, and diagnostic tools to identify and resolve production issues. * Collaborate with Development, Infrastructure, Business, and Compliance partners to resolve issues and continuously improve the production environment.