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# advanced systems analyst- Microsoft 365 (Nashville, TN)

- **Company:** Starbucks
- **Location:** Nashville, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Configuration Access Protocols, Confluence, JIRA, Software as a Service, Collaborative Software, Data Conversion, Systems Analysis, Microsoft Software, Scrum Methodology, Microsoft SharePoint, User-Centered Design, Smartsheet, Slack, Gsuite, Interactive Whiteboards
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/advanced-systems-analyst-microsoft-365-nashville-tn-nashville-tn--e391a6f4-06ef-44b7-a802-65e693548ff4

## About the Role

Systems Analysis, Microsoft Product Family, Strategic Planning, Continuous Improvement, Systems Analysis, Operational Improvement, Production Systems, Systems Administration/Management, Technical Delivery, Production Support, * 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.

 * Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
 * Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
 * Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
 * Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
 * Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
 * Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills., * 10+ years of relevant experience, including leading complex initiatives and multiple tracks of work
 * Experience driving process re-engineering/Lean improvements and user-centric design practices
 * Experience leading data conversion and advanced query/reporting for operational insights
 * Demonstrated success coaching/mentoring analysts and influencing alignment across diverse stakeholder groups

## Description

As a Systems Analyst, you'll deliver and sustain technology and process solutions that enable strategic initiatives and operational improvements. You'll partner across IT and the business to define requirements, design user-centric solutions, configure and test systems, and support critical production environments-driving alignment and continuous improvement along the way.

As a Systems Analyst, you will…

 * Lead solution design and delivery - define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
 * Configure and validate solutions - perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
 * Own production support and stability - provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.