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# Trade Flow Support - Trading Infrastructure Support Lead

- **Company:** Squarepoint Capital
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $100,000
- **Contract:** Permanent contract
- **Skills:** Application Services, Build Automation, Automation of Tests, CentOS, Configuration Management, Continuous Integration, General Parallel File Systems, Multicasting, Networking Basics, Red Hat Enterprise Linux, Ansible, TCP/IP, Tcpdump, System Availability, Delivery Pipeline, Containerization, Infrastructure Automation Frameworks, Storage Technologies, Information Technology, Puppet
- **Published:** November 10, 2026
- **Apply:** https://www.dice.com/job-detail/9bf3abb6-1ab0-4f43-8a0b-e8aab1028ebf

## About the Role

* 5+ years of hands-on experience in Linux/Unix administration (RHEL/CentOS/OEL preferred).
 * Strong understanding of CI/CD practices, including observability, orchestration, containerization, automated testing, deployment pipelines, and configuration management.
 * 3+ years of experience leading a technology team, ideally in infrastructure support.
 * Exceptional verbal, written, and organizational skills.
 * Strong customer service orientation and strategic mindset.
 * Excellent analytical, prioritization, and problem-solving abilities.
 * Working knowledge of storage protocols (NFS, GPFS a plus).
 * Experience with infrastructure automation tools (Chef, Puppet, Ansible).
 * Solid understanding of networking fundamentals (TCP/IP, multicast, tcpdump, PTP, NTP).
 * Ability to thrive in a fast-paced, deadline-driven environment.
 * Bachelor's degree in Computer Science, Engineering, or a related field.
 * ITIL knowledge is a plus.

## Description

Squarepoint is seeking a hands-on Trading Infrastructure Support (TIS) Tech Lead to manage a global TIS team. The candidate will lead a team of support specialist, ensuring high availability of Squarepoint's mission-critical infrastructure, systems, and platform application services across APAC, EMEA, and AMER regions.

 * Manage a 24x5 global support schedule and weekend on-call rotation.
 * Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs.
 * Collaborate with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies.
 * Proactively identify and eliminate inefficiencies across workflows and operations.
 * Lead and coordinate technical efforts across the global support team.
 * Stay hands-on with troubleshooting and lead major outage recovery efforts to minimize impact.

Main Duties & Responsibilities:

 * Manage a 24x5 global support schedule and weekend on-call rotation.
 * Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs.
 * Collaborate with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies.
 * Proactively identify and eliminate inefficiencies across workflows and operations.
 * Lead and coordinate technical efforts across the global support team.
 * Stay hands-on with troubleshooting and lead major outage recovery efforts to minimize impact.