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# Director of Cloud Operations (US Neocloud)

- **Company:** Mirantis, Inc.
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Customer Data Management, Data Centers, Linux, Firmware, InfiniBand, Prometheus, Grafana, Mttr, Kubernetes, Bare Metal, Slurm, Hardware Infrastructure
- **Published:** November 10, 2026
- **Apply:** https://jobs.smartrecruiters.com/Mirantis/744000160746449-director-of-cloud-operations-us-neocloud-

## About the Role

* 10+ years in infrastructure or cloud operations, including 5+ years leading technical teams and at least 2 years managing managers or multi-site teams.
 * Experience managing teams operating AI/GPU infrastructure at scale (NVIDIA H100/H200/GB200-class or equivalent), including InfiniBand or RoCE fabrics, DCGM and scheduler/orchestration layers such as Kubernetes or Slurm.
 * Strong conventional infrastructure background: Linux, networking, storage, virtualisation or bare-metal provisioning, power and cooling fundamentals.
 * Production experience with Kubernetes and the surrounding tooling (observability, GitOps, infrastructure as code).
 * Track record running a NOC or SRE function with defined SLAs, on-call rotations and formal incident management (ITIL or equivalent).
 * Experience working directly with customers or tenants during incidents, including at executive level.
 * Ability to read and challenge technical designs, and to explain operational trade-offs to non-technical stakeholders.

Preferred experience

 * Experience at a neocloud, GPU cloud, hyperscaler, colocation or managed services provider.
 * Familiarity with bare-metal lifecycle tooling (Metal3, MAAS, Ironic or similar) and multi-tenant GPU platforms.
 * Experience building or scoping managed-service offerings, including SLAs and pricing inputs.
 * Experience with Prometheus, Grafana, VictoriaMetrics, OpenTelemetry or comparable observability stacks.
 * Certifications such as CKA/CKAD, ITIL 4 or relevant NVIDIA credentials.

Leadership expectations

 * Sets clear priorities and holds the team to them.
 * Hires well and develops people. Can build a team from a small base.
 * Makes decisions under pressure and takes ownership of outcomes.
 * Communicates plainly with engineers, customers and executives.
 * Works across Customer Success, Sales, Engineering and Product without needing formal authority.

## Description

* Own operational delivery for US neocloud customers: availability, SLAs, incident and problem management, and change control.
 * Lead and develop the US operations team, including engineers, NOC/SRE staff and site-level coordinators. Set hiring plans, on-call structure and performance standards.
 * Run GPU cluster operations: health monitoring, firmware and driver lifecycle, fabric and storage performance, node replacement and capacity planning.
 * Act as leadership escalation point for major incidents and lead the communication with customer executives.
 * Work with customer data centre and engineering teams to define runbooks, handover processes and operating models.
 * Work with Sales, Solutions Engineering and Product to scope operational services, support pricing and resolve delivery risk before contracts are signed.
 * Define and report operational KPIs (uptime, MTTR, ticket ageing, GPU utilisation, SLA attainment) to Mirantis leadership and customers.
 * Manage vendor relationships with hardware, networking and data centre providers.
 * Improve operations through automation, standard tooling and a single operational view across sites.
 * Coordinate with our European and APAC operations teams for follow-the-sun coverage and consistent practice.