> Markdown version of [/jobs/ext/4658349-help-desk-specialist-registry](https://www.wearedevelopers.com/jobs/ext/4658349-help-desk-specialist-registry). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Specialist - Registry

- **Company:** Shirley Ryan Ability Lab
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $52,000
- **Contract:** Permanent contract
- **Skills:** Cerner, Microsoft Access, Microsoft Word, Microsoft Excel, Backup Devices, Microsoft Outlook, Client Server Models, Microsoft Dynamics GP, Monitoring of Systems, Issue Tracking Systems, Microsoft Office, Network Administration, Microsoft PowerPoint, Software Deployment, Peripherals, Network Support, User Accounts
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-specialist-registry-chicago-il--a302f167-983f-4e61-ac9c-e1cf33d40aec

## About the Role

* High School Degree required, A+ certification preferred.
 * Minimum of 3 years of network/application support experience required.
 * Superior customer service skills.
 * Experience trouble shooting PCs and printers in a client server environment required.
 * Knowledge of Windows operating systems and the MS Office (Word, Excel, Access, PowerPoint, and Outlook).
 * Experience with Cerner and Microsoft Great Plains desirable, but not required
 * Familiarity with healthcare delivery processes a plus.
 * Ability to work effectively and responsibly in a team or independently.
 * Ability to read, understand and implement established procedures.
 * Ability to drive to SRAlab remote sites in the Chicagoland area to provide end-user support
 * Ability to transport and move PCs, printers, and related hardware weighing up to 30 pounds.

## Description

The Help Desk Specialist will provide "Tier 1" hardware and software support for end users. Participates in network maintenance and support activities such as hardware installations, software installations, system monitoring and back-ups, establishment of user accounts, background job runs, and report deliveries. Interacts with network and application teams to restore service and/or identify and correct core problems and training needs. May work on simple applications for departmental use or participate in other projects within the organization., The Help Desk Specialist will:

 * Provide first tier end-user support via telephone in ACD Help Desk Environment.
 * Provide face-to-face support to end-users as directed by the Manager, IS Operations.
 * Resolve end users IS technology issues.
 * Install hardware, software and peripherals, troubleshooting basic hardware and software problems.
 * Document user interactions per established procedures.
 * Manage and document resolutions in assigned work queue to ensure issues are resolved, and appropriate trouble ticket documentation is captured.
 * Recommend system and process modifications to reduce user problems and improve customer service.
 * Prepare status reports for all work performed per established routines and procedures.
 * Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships:

 * Reports directly to the IS Operations Manager.