> Markdown version of [/jobs/ext/4658819-it-support-technician](https://www.wearedevelopers.com/jobs/ext/4658819-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician

- **Company:** MSR Technology Group LLC
- **Location:** Boston, MA, United States
- **Contract:** Contract
- **Skills:** Command-Line Interface, Learning Management Systems, Java GUIs, Staffing Software, Data Streaming, Computer Equipment, Information Technology, Video Streaming
- **Published:** November 10, 2026
- **Apply:** https://www.dice.com/job-detail/c5053da2-1a59-4f88-9338-bd190c945949

## About the Role

* Advanced technical proficiency in audiovisual engineering, hardware setups (Mac, PC, projection, audio mixing), and video streaming/recording technologies.
 * Experience with application administration, command-line interfaces, and web GUIs.
 * Proven ability to apply independent judgment and improvisation in high-pressure event environments.
 * Strong instructional skills for creating user documentation and training videos.

## Description

* As a IT Support Lead Technician and Subject Matter Expert (SME) to install, maintain, and troubleshoot advanced classroom, meeting, and event technology systems.
 * This role bridges hands-on AV/IT hardware support with system administration, client documentation, and the mentoring of junior team members and student staff to deliver best-in-class service to faculty, staff, and students.

Core Responsibilities

 * Provide advanced troubleshooting, field service, component-level repairs, and setup for high-profile/VIP events. Systems include Mac/PC hardware, learning management platforms, digital signage, unified communications, projection equipment, and AV control systems.
 * Act as Technical Lead or SME on operational IT projects (lecture capture, streaming, signage). Partner with Desktop Services on Mac/PC image designs for classrooms and test/evaluate emerging educational technologies.
 * Author comprehensive technical documentation and update internal standard operating procedures. Design and deliver written and video training materials for clients, junior staff, and student employees.
 * Act as a backup Application Administrator for core services. Manage third-party classroom applications, configure complex AV presentation systems (lighting, sound, video), and maintain data structures within the team's workforce management tools.
 * Act as the primary internal escalation point for 1-2 specific technology areas (e.g., LMS, video production, streaming). Define business needs, handle top-level access configuration via GUI/command line, and identify cross-system compatibility risks.
 * Direct, monitor, and evaluate the work of student employees and Level I Specialists.