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# Help Desk Technician - onsite - Plano, TX

- **Company:** Irvine Technology Corporation
- **Location:** Plano, TX, United States
- **Experience:** Starter
- **Salary:** $41,600 - $45,760
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Issue Tracking Systems, Microsoft Office, Networking Basics, Productivity Software, User Provisioning Software, Windows Desktop, Scripting, Okta, Peripherals, Computer Equipment, Information Technology, Gsuite, User Accounts
- **Published:** November 10, 2026
- **Apply:** https://www.juju.com/job/16_06040482

## About the Role

Launch the next stage of your IT career with a collaborative Service Desk team! We're seeking a customer-focused Helpdesk Analyst to provide first-line technical support, troubleshoot everyday IT issues, and help employees stay productive. This long-term contract opportunity is ideal for someone eager to learn, take ownership, and build a strong technical foundation., * One to two years of helpdesk or IT support experience, or equivalent hands-on experience gained through education, certifications, or technical projects.

 * Experience troubleshooting Windows, computer hardware, and productivity applications such as Microsoft Office and Google Workspace.
 * Familiarity with ticketing systems and basic Active Directory user/group administration; Okta, Jira, and Google Workspace experience are strong pluses.
 * Strong customer service, communication, organization, and follow-through, with the ability to stay composed, prioritize requests, and learn new processes.
 * A bachelor's degree in IT, Computer Science, or a related field, or an equivalent combination of education, certifications, and experience; IT certifications are highly preferred, and bilingual English/Spanish skills, endpoint management, networking, or scripting exposure are additional pluses.

## Description

* Serve as the first point of contact for support requests through the ticketing system, phone, and walk-ups, managing tickets according to SLA priorities.
 * Troubleshoot Windows, hardware, software, basic networking, and account issues for onsite and remote employees.
 * Administer user accounts and access in Active Directory and Okta, including provisioning, password resets, access changes, and deprovisioning.
 * Image, configure, and deploy laptops, desktops, and peripherals while supporting employee onboarding, offboarding, and equipment refreshes.
 * Document troubleshooting steps and resolutions, communicate clearly with users, and escalate complex issues to Tier 2/3 with complete supporting details.