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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Network & Infrastructure Support Analyst I - **Company:** Neovia Logistics Services, LLC. - **Location:** Greenwood, IN, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Storage, CompTIA Network+, Information Systems, Cursor, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Networking Hardware, Subnetting, OSI Models, Linux Servers, Network Configuration and Change Management, Networking Basics, Network Attached Storage (Server Appliance), Network Monitoring, Network Service, Windows PowerShell, Microsoft Copilot, SQL Databases, TCP/IP, Virtual Local Area Networks, Virtual Machines, Virtualization Technology, Wide Area Networks, Wireless Access Point, Zabbix, Wi-Fi Technology, Office365, Comptia Server+, Firewalls (Computer Science), Infrastructure Automation Frameworks, Information Technology, Network Support, Claude, Cisco, Vmware - **Published:** November 10, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-network-infrastructure-support-analyst-i-greenwood-in--185f1a41-5e86-48d7-aa88-1d63d427eac6 ## About the Role Technical Support, Analysis Skills, Network Support, Team Player, Analysis Skills, Identify Issues, Information Technology & Information Systems, Customer Support/Service, Cross-Functional, Network System Hardware, * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent academic experience). * Foundational understanding of infrastructure concepts such as: * Windows and Linux server operating systems * Virtualisation fundamentals (e.g., VMware, Hyper-V) * Basic cloud and storage concepts * OSI model fundamentals * Networking fundamentals (TCP/IP, subnetting, DHCP, DNS, VLANs, Wi-Fi) * Security fundamentals including conceptual understanding of firewalls, EDR, vulnerabilities. * Exposure to Cisco, Aruba, and Ubiquiti UniFi network hardware desired. * Strong willingness to learn and develop technical skills. * Basic troubleshooting and analytical skills. * Strong communication and teamwork skills. Preferred: * Internship, lab experience, or academic projects related to systems or infrastructure. * Entry-level certifications such as CompTIA Server+, CompTIA Network+, Cisco CCNA, Microsoft Azure Fundamentals, or AWS Cloud Practitioner (or in progress). * Exposure to infrastructure tools or technologies (e.g., Azure, Active Directory, PowerShell, or similar platforms). * Familiarity with basic security concepts and best practices. Skills & Competencies: * Eagerness to learn and grow in a technical environment * Strong attention to detail and problem-solving ability * Ability to follow processes and work under guidance * Effective communication with both technical and non-technical team members PHYSICAL REQUIREMENTS * Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds. ## Description The IT Infrastructure Analyst I is an entry-level role within the IT Infrastructure team, responsible for supporting the deployment, maintenance, and troubleshooting of core infrastructure and site networking, whilst delivering first-class customer support. This position is ideal for recent graduates looking to enter the infrastructure space, building hands-on experience with enterprise infrastructure technologies in a collaborative environment. The role will focus on a mix of customer support and assisting infrastructure engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing infrastructure environment. The position will work with user endpoints, virtual machines, NAS and cloud-based storage, cloud platforms, identity and directory services, backup and recovery, and infrastructure monitoring tools, and site network hardware while developing technical and professional skills. The role works cross-functionally with the Network Services, Applications, and Operational teams, in LAN/WAN, security, SQL, AI, and development environments. This is a combined infrastructure and network role, providing first-line network support for our sites alongside core infrastructure duties. JOB RESPONSIBILITIES Role and Responsibilities Infrastructure Support & Operations * Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority. * Assist in the configuration and maintenance of systems, applications, and tooling * Support day-to-day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues. * Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers. * Assist with access and configuration changes following established procedures. Network Support & Troubleshooting * Provide first-line troubleshooting of site LAN and Wi-Fi issues, escalating to Network Services as needed. * Check and manage endpoint network configuration (IP, DHCP, DNS, VLAN/SSID) following established procedures. * Utilise network monitoring tools to ensure the operational health of site network devices. * Carry out basic Wi-Fi checks (coverage, signal strength, access point health) for site devices. * Assist with monitoring and troubleshooting of the WAN (CATO) layer, working with carriers to investigate link issues. * Maintain network documentation, including switch port maps, IP records, and site diagrams. Project Support * Support infrastructure deployment activities for site implementations and upgrades, including Unifi Network (switching, wireless) and Access/Protect, on-premise servers/storage, endpoint deployment, and general go-live activities. * Assist with gathering requirements and documenting infrastructure configurations. * Participate in implementation activities including build, testing, and validation of infrastructure solutions. * Help create and maintain documentation for infrastructure builds and changes. Monitoring & Maintenance * Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, UniFi Network, O365) and escalate issues as needed. * Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records. * Help ensure systems align with company standards for security and performance. Collaboration & Learning * Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery. * Engage in cross-functional activities with key teams (Network Services, Applications, Operational Technology) * Participate in team meetings and contribute to problem-solving discussions. * Continuously develop technical knowledge through training, certifications, and hands-on experience. * Learn through exposure: support tickets, meetings, documentation, articles, senior team members, AI. * Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor