> Markdown version of [/jobs/ext/465924-consumer-tech-support-spec](https://www.wearedevelopers.com/jobs/ext/465924-consumer-tech-support-spec). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Consumer Tech Support Spec. - **Company:** GN Hearing - **Location:** Shakopee, MN, United States (Remote available) - **Experience:** Starter - **Salary:** $45,760.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Android Software Development, Bluetooth, Microsoft Office, Salesforce.Com - **Published:** June 5, 2026 - **Apply:** https://dejobs.org/x/x/0781EE328832422FAB3D7C6849E8025B/job/ ## About the Role · Excellent communication skills - both verbal and written. · Customer focused with strong interpersonal/soft skills. · Demonstrated troubleshooting ability and creative thinking strategies. · Independent decision-making: ability to resolve a problem with efficiency and creativity while on a call with a consumer. · Excellent organizational skills with attention to detail and timely follow-through. · Efficiently task manage while assisting consumers on a call. · Proficiency with Microsoft Office applications. Able to learn new systems quickly Desired Qualifications Preferred Education: · Some college or relevant combination of experience and education Experience (Required): · 1 - 2 years proven customer service experience, ideally in telecom, high-tech or consumer electronics industries · Ability to effectively communicate technical information to a non-technical audience Experience (Preferred): · Support of Apple and/or Android operating systems · High level of technical knowledge · Professional or personal experience troubleshooting mobile devices, apps, and Bluetooth technology · Experience in effective de-escalation and call management in diverse situations. · Ability to adapt and navigate through diverse customer personalities. ## Description As part of the Consumer Technical Support team, you will deliver customer focused support through phone and email relating to ReSound hearing aids, wireless accessories, and mobile devices. Help to resolve issues and questions while providing basic product information and assistance. Most importantly, you will help empower the end user through knowledge and understanding of their devices. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) · Provide exceptional phone and email customer service and technical support. · Document all customer interactions and technical issues in systems designated by the company. · Deliver an exceptional customer experience with empathy in each interaction. · Coordinate with internal departments to ensure quality and customer satisfaction. · Maintain current knowledge through continuing education regarding mobile systems and wireless accessories. · Complete all product related training as directed by management. · Test & evaluate new products prior to release. · Projects as assigned. Competencies (Knowledge and Skills needed for this position.), · Was an Audiologist Assistant or worked in hearing aid manufacturing and/or industry experience *GN ReSound a plus · Working knowledge of Salesforce Other: · Follow all company and department policies and procedures. · Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management. · Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. · Follow good safety practices in all activities. · Establish and maintain positive and productive work relationships with all staff, customers, and business partners. · Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development. ## Related Videos - [Evolution of a hard-of-hearing person with technology](https://www.wearedevelopers.com/videos/2021-evolution-of-a-hard-of-hearing-person-with-technology) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [Communication & Influence for Techies - An unconventional look at conversations](https://www.wearedevelopers.com/videos/326-communication-influence-for-techies-an-unconventional-look-at-conversations) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)