> Markdown version of [/jobs/ext/4659396-senior-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/4659396-senior-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technical Support Specialist

- **Company:** HCL Technologies
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Advanced Business Application Programming (ABAP), Agile Methodology, Computer Programming, Databases, Software Debugging, DevOps, Monitoring of Systems, IDoc, Information Technology Operations, Object-Oriented Software Development, Performance Tuning, SAP ABAP, SQL Databases, Cloud Platform System, Splunk, Network Server, Dynatrace, Servicenow
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-technical-support-specialist-tampa-fl--8bffd1f2-045b-42d2-9e4f-3e20513cc08c

## About the Role

Technical Support, Technical Support, ABAP Programming Language, Debugging Skills, ABAP Objects, Object Oriented Programming (OOP), Performance Tuning/Optimization, SQL (Structured Query Language), Analysis Skills, Career Development, Technical Skills

 * ABAP Development and Debugging
 * ABAP Object-Oriented Programming (OOABAP)
 * Open SQL and Performance Optimisation
 * CDS Views development and Analysis
 * Enhancements (BADI, User Exits, Enhancement Framework)
 * ALV Reports and Interactive Reporting
 * Function Modules, BAPIs, RFCs
 * IDoc and Interface Processing
 * Background Job Development and Troubleshooting

Key Responsibilities

 * A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)
 * A familiarity with incident management and business continuity software i.e. Service Now.
 * Demonstrable experience in leading recovery teams in fast-paced situations.
 * ITIL Foundation certification.
 * Experience in enterprise environments with 24*7 operations.
 * Familiarity with monitoring tools (e.g. Splunk, Dynatrace)
 * Exposure to Agile, Devops or SRE principles.

Skill Requirements

Domain Knowledge:

 * Industry Standard Payments knowledge & Formats
 * International Payments - SWIFT, SEPA, TARGET2
 * UK Domestic Payments - BACS, Faster payments, CHAPS, Cash and Cheque, Inter Group / Account Transfers
 * Payment Standards: ISO20022 (PAIN113, PAIN118, PAIN119, PACS008, PACS009, PACS004, PACS002), SWIFT MT (MT101, MT910, MT900), CAMT formats.
 * Banking & Payments domain knowledge
 * Management skills - Demonstrable experience in IT Operations or Service Management in a run/support environment.
 * A good understanding of ITIL processes, especially Incident, Problem and Change.
 * Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 * Have the ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.
 * You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.
 * A self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions.
 * Coordinate problem management efforts to identify root causes and implement permanent fixes.
 * Maintain and improve runbooks, support documentation and operational procedures.
 * Lead daily standups and operational reviews ensuring team alignment and service transparency.
 * Contribute by finding opportunities for automation or self-service.