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# Application Support Analyst

- **Company:** Vermont Information Processing, Inc.
- **Location:** Colchester, VT, United States
- **Salary:** $47,840 - $52,000
- **Contract:** Permanent contract
- **Skills:** Server Administration, Data Processing
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/application-support-analyst-colchester-vt--2c001d61-804d-4cdf-b533-ffbca587d58c

## About the Role

Software Administration, Analysis Skills, Beverages, Pricing, Data Processing, Order Management, Business Intelligence, Distribution Channel, Accounting, Problem Solving Skills, * Excellent communication skills - verbal & written

 * Strong ability to analyze and solve problems
 * Attention to detail and accuracy
 * Detail oriented and ability to maintain data confidentiality
 * Reliable & dependable
 * Ability to multitask under pressure
 * College degree and at least one year of customer service experience preferred, Applicants must be legally authorized to work in the location of the position.

## Description

VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.

What You'll Do

 * Work directly with customers by email or phone
 * Respond promptly to customer inquiries in a professional manner
 * Obtain and evaluate all relevant information to handle and resolve customer complaints
 * Direct requests and unresolved issues to the designated resource
 * Serve as liaison between the customer and various internal departments
 * Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
 * Follow up on customer communications and interactions