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# UX Designer

- **Company:** HonorVet Technologies
- **Location:** Raleigh, NC, United States
- **Experience:** Starter
- **Contract:** Temporary to permanent
- **Skills:** Information Systems, EHealth, Mobile Application Software, Website Wireframe, Adobe XD, Figma, User Accounts
- **Published:** November 10, 2026
- **Apply:** https://www.dice.com/job-detail/228d2352-ed21-4685-ab64-d36b1dc6b08e

## About the Role

* Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience.
 * One to three (1-3) years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming.
 * Demonstrated process mapping and process improvement abilities.
 * Demonstrated liaising and customer service skills
 * Experience with interfacing with healthcare providers.
 * Familiarity with rural health challenges and resources in North Carolina preferred.
 * Familiarity with federal and/or state contracts and grants.
 * Thorough knowledge of process and quality improvement principles.
 * Strong understanding of rural health systems, digital health challenges, and community resource landscapes.
 * Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps.
 * Ability to communicate effectively with clinical audiences, both verbally and in writing.
 * Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices.
 * Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs.
 * Strong communication skills with a focus on impact and experience convening diverse stakeholders.
 * Ability to recommend and implement responses to moderately complex program or regulatory issues.
 * Ability to travel regularly across rural North Carolina.

Required/Expected Skills/Experience:

 * 3 years of Process mapping Experience.
 * 3 years of Process improvement Experience.
 * 3 years of User interviews Experience.
 * 3 years of User journey mapping Experience.
 * Able to work without assistance
 * Can provide limited leadership to others
 * Able to manage medium complexity work efforts
 * May have industry experience.

Desired Experience:

 * 2 years of healthcare interfacing Experience.

## Description

* Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards
 * Conducting user research, interviews, and usability testing to gather insights and improve design decisions
 * Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch
 * Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives
 * Creating user personas, journey maps, and interaction flows to inform design strategies and solutions
 * Ensuring consistency in branding and design elements across all user touchpoints
 * Staying up to date with design trends, tools, and emerging technologies to enhance user experiences
 * Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members Sample.

Core Responsibilities:

 * Provider Relationship and Navigation (25%)
 * Serve as the Client's Healthcare program provider experience champion.
 * Creatively problem-solve process blockers and friction points in response to provide feedback.
 * Create a provider "playbook" that synthesizes process and navigation guidance.

External Partner Coordination (20%):

 * Serve as the liaison between Client's Healthcare funding Program partner and Digital Health Collaborative partner to ensure a smooth handover for providers.
 * Communicate process improvement recommendations to partners.
 * Occasionally attend partner meetings.

Provider Journey Analysis (20%):

 * Map and regularly update the provider journey in detail and publish an illustrative workflow.
 * Regularly identify collaboration or provider service gaps.

Continuous Improvement (15%):

 * Identify opportunities for process improvement.
 * Implement process improvements.
 * Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process.
 * Continuously evaluate existing documentation for updates vis-à-vis current operations and best practices.

Data, Metrics, and Reporting (15%):

 * Establish a provider experience information housing and reporting mechanism.
 * Deliver reports and presentations regarding provider experience.
 * Support development of evaluation measures.
 * Compile data and support reporting for Client's leadership, CMS, and rural health partners.

Initiative 6 Support (5%):

 * Support data needs of Initiative 6.
 * Support communication needs of Initiative 6.
 * Support presentation needs of Initiative 6.
 * Support provider experience activities in other Initiative 6 activities.