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# IT Project Manager (ServiceNow)

- **Company:** Precision System Design Inc.
- **Location:** Cleveland, OH, United States (Remote available)
- **Contract:** Contract
- **Skills:** Application Programming Interfaces (APIs), Configuration Management Databases, Content Migration, RAID, Middleware, Knowledge Management, Scrum Methodology, Requirements Traceability, Hardware Asset Management, Servicenow
- **Published:** November 10, 2026
- **Apply:** https://www.dice.com/job-detail/c0ed17b7-e8e1-4ebf-a290-6391c3308e99

## About the Role

IT project management, including delivery through a vendor or systems integrator partner and comfort challenging delivery claims with data

 - Experience delivering integration or automation projects (e.g., APIs, middleware, workflow automation) on any platform

 - Working knowledge of Agile/Scrum and hybrid delivery, including managing dependencies across multiple teams

 - Strong facilitation and communication skills, including running requirements sessions and writing clear executive-level status reports

 - ServiceNow implementation experience, especially IntegrationHub, Flow Designer or Knowledge Management

 - Experience with ITSM platform migrations (e.g., BMC Helix/Remedy to ServiceNow)

Plusses:

 - Knowledge management or content migration experience (KCS familiarity a plus)

 - PMP, CSM/PSM, or ServiceNow CSA certification

## Description

Our direct, F100 client is looking to hire a REMOTE IT Project Manager (titled internally as IT Associate Project Manager Lead) for an 18-month, extendable contract position. They are replacing their legacy BMC Helix IT service management platform with ServiceNow in a multi-year program. The scope includes ITSM, ITOM/CMDB, Hardware Asset Management, Knowledge, Employee Center and enterprise integrations. As an IT Project Manager on this program, you will focus on 3 workstreams: enterprise integrations, infrastructrue orchestration, and knowledge management. Candidates can work remotely within the US, but must be able to follow an ET schedule.

Day-to-Day Responsibilities:

 - Supported by dedicated Solution Architects, Scrum Masters and systems integrator project managers. Acts as the primary U.S. PM counterpart to the vendor's onshore/offshore delivery team.

 - Role focus: This is a delivery and governance role. The systems integrator builds the solution and the Solution Architects own technical design. Hands-on ServiceNow configuration is not required, though familiarity with ServiceNow will shorten ramp-up.

 - Lead the requirements-to-build cycle across delivery teams: requirements sessions, build sprints and demos, sequenced by dependency

 - Facilitate requirements sessions with process owners, SMEs and system owners. Get sign-off on requirements, the requirements traceability matrix and the Definition of Done before build begins.

 - Coordinate dependencies with internal enterprise teams (middleware, security, monitoring, infrastructure) and the vendor delivery team

 - Manage vendor deliverables, weekly status, sprint throughput and quality, and use data to hold the vendor accountable

 - Maintain workstream trackers, RAID logs and decision logs, and escalate risks and blockers early

 - Oversee Knowledge migration activities: content reconciliation, quality reviews, freeze planning, governance and UAT readiness

 - Drive workstream meetings to clear decisions, owners and dates, and follow open items through to closure

 - Report progress through concise status updates and executive-ready summaries, and take part in sprint reviews, release readiness and change control