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# Cluster Telecom Services Manager (CTSM)

- **Company:** Kforce Inc.
- **Location:** Los Angeles, CA, United States
- **Contract:** Contract
- **Skills:** Network Architecture, Wi-Fi Technology, Information Technology
- **Published:** November 10, 2026
- **Apply:** https://www.dice.com/job-detail/c0b753fb-3110-4074-8a09-b759ea4ab73f

## About the Role

* 12+ years of experience in telecommunications, IT infrastructure, network infrastructure, or large-scale technology program delivery
 * Proven experience managing multi-site or multi-location infrastructure deployments
 * Experience leading other managers or operating in a manager-of-managers capacity

Strong understanding of telecommunications and network infrastructure, including:

 * WAN
 * LAN
 * Wi-Fi
 * Telephony

 * Experience managing complex technology programs involving multiple schedules, dependencies, resources, and stakeholders
 * Experience overseeing infrastructure delivery from planning and design through implementation and operational support
 * Strong understanding of service delivery, SLAs, operational readiness, incident management, and escalation processes
 * Knowledge of ITIL-based service management practices
 * Strong leadership, communication, risk management, and stakeholder-management skills
 * Ability to work effectively across technical, operational, and business teams
 * Must be local to the Los Angeles area and able to work onsite at multiple locations approximately four days per week

## Description

Kforce has a client that is seeking a Cluster Custom Services Manager (CTSM) in Los Angeles, CA. This role is hybrid, 4 days onsite across multiple locations and 1 day remote. This is a 6-month contract-to-hire position., We are seeking an experienced Cluster Telecommunications Services Manager to lead the planning, deployment, operational readiness, and delivery of telecommunications services across multiple locations supporting a large-scale, multi-year technology program. This role will oversee a team of venue/site-level managers and serve as the primary point of accountability for telecommunications delivery across an assigned group of locations., * Lead end-to-end telecommunications delivery and operational readiness across multiple sites

 * Provide leadership, direction, and prioritization to site and operations managers
 * Coordinate requirements, dependencies, schedules, resources, and delivery activities across multiple concurrent locations
 * Oversee the full service lifecycle, including planning, ordering, deployment, configuration, testing, commissioning, operational support, and decommissioning
 * Coordinate network and telecommunications infrastructure involving WAN, LAN, Wi-Fi, and telephony
 * Ensure alignment between high-level and low-level designs, deployment schedules, testing, commissioning, and acceptance activities
 * Manage cross-site dependencies, delivery risks, resource constraints, and schedule impacts
 * Oversee operational readiness, including monitoring, support processes, incident management, escalation paths, and staffing
 * Ensure services meet established SLAs, KPIs, quality standards, and acceptance criteria
 * Coordinate resources and logistics supporting multi-site deployments and operations
 * Partner with technical teams, stakeholders, vendors, and delivery partners to drive successful outcomes