> Markdown version of [/jobs/ext/4660420-crm-sis-administrator-salesforce-banner-tarleton-today](https://www.wearedevelopers.com/jobs/ext/4660420-crm-sis-administrator-salesforce-banner-tarleton-today). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM & SIS Administrator (Salesforce & Banner) - Tarleton Today - **Company:** Tarleton State University - **Location:** Stephenville, TX, United States - **Experience:** Experienced - **Salary:** $65,370 - $71,907 - **Contract:** Permanent contract - **Skills:** Data Governance, Design Web Format, File Transfer, Salesforce.Com, Systems Integration, Enterprise Software Applications, Banner Advertisement, Data Management - **Published:** November 10, 2026 - **Apply:** https://tamus.wd1.myworkdayjobs.com/TARLETON_External/job/Stephenville-TX/CRM---SIS-Administrator--Salesforce---Banner----Tarleton-Today_R-098622-2 ## About the Role Required Education and Experience * Bachelor's degree, or an equivalent combination of education and relevant experience. * 4 years of experience in CRM/SIS administration or enterprise application support. * Demonstrated experience administering Salesforce (configuration, user support, reporting/dashboards; Flow experience strongly preferred). * Demonstrated experience performing Banner operational functions in a production environment, including student record creation and registration-related processing. * Strong data skills and experience reconciling data across systems. Required Knowledge, Skills, and Abilities * Strong analytical and troubleshooting skills; high attention to detail and data accuracy. * Ability to manage multiple priorities and deadlines, including peak-cycle work. * Strong written and verbal communication skills with technical and non-technical stakeholders. * Customer-service mindset and commitment to continuous improvement. * Ability to handle sensitive data with discretion and professionalism. Preferred Education and Experience * Salesforce Certified Administrator * Experience in higher education operations, especially dual enrollment/dual credit. * Experience collaborating with IT on integrations, scheduled processes, and secure file transfers. * Experience developing process documentation and delivering end-user training. ## Description Tarleton Today is seeking a CRM & SIS Administrator to serve as the functional expert for Salesforce (CRM) and Banner (SIS) to support the Early College Credit team (dual enrollment and dual credit). This role leads system administration, operational processing, annual program/process updates, reporting, and data quality across both platforms. The CRM & SIS Administrator collaborates with program coordinators (daily users) and IT team members to ensure accurate, timely, and secure processing and continuous improvement. The position would also collaborate across other offices on campus for success such as the Registrar, Enrollment Management, Business Services, and others as needed. This full-time position is based at the main campus in Stephenville, TX, with the potential for flexible work arrangements based on position and operational needs. Work hours are Monday through Friday from 8 AM-5 PM or as work requirements indicate. Serves as a Campus Security Authority (CSA)., Salesforce (CRM) Administration * Serves as the primary administrator for the Tarleton Today Salesforce environment; supports annual updates and ongoing enhancements. * Configures and maintains objects, fields, record types, page layouts, validation rules, profiles/permission sets, queues, and related settings. * Builds and maintains automated workflows (e.g., flows, approvals, assignment rules, notifications) to support intake, processing, communication, and status tracking. * Develops and maintains reports and dashboards to support operational oversight for the program team and ISD partners. * Provides user support and troubleshooting; coordinates escalations and fixes with IT; documents issues and resolutions. * Supports change management activities including requirements gathering, documentation, testing/UAT, and release readiness. Banner (SIS) Operations Performs Banner operational tasks supporting early college credit, including: * Student account creation * Course creation/maintenance (within assigned authorization) * Student batch registration using Salesforce-generated lists and established Banner procedures * Reconciles outcomes between Salesforce and Banner and resolves exceptions in coordination with appropriate offices (e.g., Registrar/Admissions/IT as applicable). Data Management & Cross-System Reconciliation * Maintains cross-system data standards and documentation (key identifiers, term/course/program attributes, status definitions). * Conducts routine data audits, identifies discrepancies/root causes, and implements corrective actions to improve accuracy and turnaround time. * Coordinates with IT on integrations, imports/exports, access controls, and secure handling of data. Collaboration, Training, and Continuous Improvement * Partners with program coordinators and stakeholders to improve workflows and user adoption. * Develops SOPs, job aids, and training materials; trains staff and student workers as needed. * Participates in continuous improvement efforts tied to new programs and evolving processes. Security & Compliance * Supports role-based access practices and periodic access reviews. * Ensures appropriate handling of sensitive student data in alignment with university policies and applicable privacy requirements., * Potential for flexible work arrangements; position is based at the main campus in Stephenville, TX, with periodic on-campus meetings, trainings, or peak-cycle support as needed. * May require occasional work outside standard business hours during registration peaks, releases, or urgent operational needs.