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# System Consultant II

- **Company:** International Game Technology Inc
- **Location:** Las Vegas, NV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computing Platforms, Proprietary Software, Software Configuration Management, Systems Integration
- **Published:** November 10, 2026
- **Apply:** https://jobs.igt.com/talentcommunity/apply/1377066557/?locale=en_US

## About the Role

* Two (2) to five (5) years of related experience and/or education.
 * Knowledge of casino operational business practices, problem identification, software configuration and implementation, testing, training, and support.
 * Technical aptitude, professional presentation skills, and strong customer service skills.
 * Previous experience providing mentoring, training, and support for software integration, using a range of interpersonal and technical skills.
 * Ability to work cross-functionally with product, engineering, documentation, support, and training teams.
 * Ability to travel an average of 50%, and up to 80%, including frequent and extended travel lasting multiple weeks.
 * At least 21 years of age.
 * Ability to stand for a full shift.
 * Ability to pass a background check, credit check, and security investigation.
 * Ability to obtain required gaming licensing approvals in multiple jurisdictions.
 * Availability to work some weekends and holidays and overtime as required., * Bachelor's degree.
 * Casino operations experience in a gaming-related area.
 * Experience with IGT software in one or more of the following areas: casino and machine accounting; slot operations, including EZPay, Machine Accounting, Fills & Jackpot Processing, Attendant Workstation, Advantage Monitor, and Drop Utility; casino cage, including EZPay and Cage and Table Accounting (CTA); marketing and player loyalty, including Patron Management and bonusing products; table games, including CTA and Table Manager; or other gaming products, including Tournament Manager and Dynasty ETG.
 * History of developing working relationships across all levels of casino personnel.
 * Experience training others through instructor-led training (ILT), on-the-job training (OJT), and online virtual instructor-led training (VILT).
 * Ability to travel internationally.

Core Competencies

 * Drive results and deliver high-quality work regardless of complexity.
 * Build collaborative relationships internally and externally.
 * Make decisions by understanding situations and identifying opportunities for proactive resolution.
 * Bring personal energy, a positive approach, and resilience through change and obstacles.
 * Demonstrate self-leadership through continuous learning and development.
 * Contribute to innovation.

## Description

The System Consultant 2 is part of the Delivery Services team and provides on-site consulting for IGT proprietary systems across casino operational areas and software platforms. The role analyzes customer business operations, guides software configuration and training, and provides first-level support during user acceptance testing and project implementation. Based in Las Vegas, Reno, Egg Harbor, or Gulfport, the position travels throughout the United States and may support international projects., * Provide consulting, business analysis, mentoring, training, and support to casino operators using IGT gaming systems products.

 * Support domestic systems installations and upgrades across more than 20 IGT Gaming Systems software applications.
 * Analyze casino business operations, identify problems, and guide customers through software configuration, implementation, testing, and training.
 * Use current technology to configure, train, and support IGT proprietary software during installations and upgrades.
 * Provide first-level support during user acceptance testing and project implementation, applying analytical and troubleshooting skills to resolve installation and upgrade issues and achieve client satisfaction.
 * Collaborate with Product Management, Engineering, Course Development, Support, and Technical Training Support Services on product development, documentation, internal training, and readiness.
 * Develop working relationships with casino personnel at all levels, from frontline staff to General Managers, Directors, and Executives.
 * May participate in sales and proposal presentations and ongoing team account activities.
 * Build the business analysis, consulting, training, and support skills needed for Professional Services Consultant functions during the first year, while maintaining current gaming software knowledge and casino operational skills.
 * Work with the manager to establish an individual development plan aligned with professional interests and growth.
 * Deliver agreed solutions within budgeted hours while maintaining high-quality work.