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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Technician - **Company:** TEKSYSTEMS INC. - **Location:** Colby, WI, United States - **Experience:** Experienced - **Salary:** $62,400 - $72,800 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Business Software, Desktop Window Management, Multi-Factor Authentication, Microsoft Office, Microsoft Power Automate, Peripherals, Information Technology, Powerapps - **Published:** November 10, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/colby/8aae540d-0613-4cf5-9013-21645a161a6e ## About the Role Full Stack Development Technical Documentation Business Transformation Microsoft Power Automate Mobile Device Management Microsoft Power Platform Desktop Window Management Verbal Communication Skills Multi-Factor Authentication Troubleshooting (Problem Solving), Support, Install, Desktop, Windows 10, Troubleshooting, Installation, Customer service, Cable Top Skills Details Support,Install,Desktop,Windows 10,Troubleshooting,Installation,Customer service,Cable Additional Skills & Qualifications 3 to 5 years of experience in desktop support, field services, or onsite IT support. Strong troubleshooting skills across hardware, software, mobile devices, and end-user technologies. Experience with hardware deployment, device replacement, and asset management. Working knowledge of: Windows operating systems Microsoft 365 Microsoft Office Suite Mobile device support Printers and peripherals Experience supporting user onboarding, offboarding, MFA, and account-access requests. Understanding of incident, request, change, and asset management processes. Ability to troubleshoot basic network and connectivity issues. Strong organizational, analytical, and problem-solving skills. Excellent written and verbal communication skills. Associate degree in Information Technology or related discipline, or equivalent work experience. Experience supporting manufacturing, warehouse, utility, or industrial environments. Familiarity with Microsoft Power Platform, including Power Apps and Power Automate. Experience supporting Power Apps testing, user adoption, and troubleshooting efforts., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description The Onsite Field Services Technician II serves as the primary onsite IT resource supporting the Colby, Wisconsin facility. This individual is responsible for delivering hands-on technical support to end users, maintaining technology assets, supporting employee onboarding and offboarding activities, assisting with mobile device management, and participating in local technology projects and initiatives. The technician collaborates closely with site employees, leadership, vendors, and centralized Global Technology (GT) teams to ensure reliable technology operations and responsive support. This position requires strong customer service skills, technical troubleshooting abilities, and the capability to independently manage onsite support activities while coordinating with specialized support teams as needed. Serve as the primary onsite point of contact for day-to-day IT support. Troubleshoot and resolve issues involving: Windows laptops and desktops Monitors and peripherals Printers and scanners Mobile devices Business applications Connectivity and access issues Assist users with password resets, account lockouts, and multi-factor authentication (MFA) setup and support. Create, update, and manage incidents and service requests through resolution. Escalate and coordinate issues with centralized GT support teams as required. Maintain accurate inventory records and user assignments for iPads and mobile devices. Configure, deploy, recover, wipe, and reissue devices. Install approved applications and accessories. Troubleshoot mobile device and application-related issues. Ensure mobile assets are properly documented and managed throughout their lifecycle. Coordinate technology readiness for new employees, transfers, and departures. Prepare and configure devices and user equipment. Recover company-owned assets during offboarding activities. Maintain accurate technology and asset records throughout employee transitions. Manage and maintain accurate inventory and asset records. Support hardware refreshes, replacements, relocations, and equipment deployments. Assist with site technology audits and inventory validation efforts. Provide onsite support for infrastructure and technical teams performing maintenance or upgrades. Documentation & Site Knowledge Create and maintain site-specific technical documentation and standard operating procedures. Document equipment locations, configurations, support processes, and technical requirements. Serve as a local technology knowledge resource for the facility. Technology Projects & Site Initiatives Support technology refreshes, upgrades, installations, and local IT projects. Coordinate onsite activities with GT teams, vendors, and business stakeholders. Assist with testing, validation, user acceptance activities, and implementation support. Provide operational insight and local site knowledge during project execution. Support the transition of new technology solutions into ongoing operations. Power Platform Support Maintain awareness of site-specific Microsoft Power Apps and Power Automate solutions. Assist users with application access, testing, navigation, and basic troubleshooting. Support user adoption and training efforts. Coordinate enhancement requests and escalations with application owners and GT teams. Cross-Functional Coordination Serve as a liaison between the site and various technology support groups.