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# Smart Mobility Hub - Tolling Technology Principal Director

- **Company:** Accenture
- **Location:** Scottsdale, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Cyber Security, Payment Systems, Internet Security, Interoperability, Staffing Software, Data Analytics
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/smart-mobility-hub-tolling-technology-principal-director-scottsdale-az--8d4f092f-5f34-4e81-a1ae-f5269b2c9006

## About the Role

Cloud Computing, Consulting, Professional Services, Technical Operations, Business Skills, Interoperability, Executive Relationships, Regulatory Requirements, Electronic Toll Collection, Internet Security

## Description

A tolling technology leader with deep expertise in electronic toll collection, back-office and roadside systems, multi-lane free-flow (MLFF) technology, interoperability frameworks, and large-scale tolling modernization. You understand how to help agencies and infrastructure operators deploy, integrate, and evolve complex tolling technology platforms while balancing operational performance, financial objectives, customer expectations, regulatory requirements, and cybersecurity considerations. You have led significant technology portfolios, built executive relationships with agencies and vendors, developed market growth strategies, and created high-performing delivery organizations. You are a trusted advisor who can shape complex technology opportunities, mobilize multidisciplinary engineering and consulting teams, and translate tolling industry challenges into practical, scalable solutions. You combine deep technical credibility, commercial acumen, and delivery discipline with a passion
for advancing safer, more efficient, and revenue-optimized tolling operations.

The Work:

 * Lead the growth and expansion of Accenture's Smart Mobility Hub tolling technology portfolio across North America, with a focus on back-office modernization, roadside systems, and interoperability platforms.
 * Develop and maintain executive relationships with tolling agencies, transportation authorities, state departments of transportation, concessionaires, and infrastructure operators.
 * Originate, qualify, shape, and support closure of strategic tolling technology opportunities, including back-office platform replacements, MLFF deployments, interoperability integrations, and end-to-end system modernizations.
 * Serve as an executive sponsor and delivery advisor for complex modernization programs, providing oversight of outcomes, governance, financial performance, risk, and client satisfaction.
 * Lead and grow Accenture's customer service operations technology practice within the tolling portfolio, encompassing contact center platforms, CRM systems, self-service digital channels, workforce management tools, omnichannel customer engagement, and AI-powered service automation for tolling agencies and operators.
 * Shape technology offerings across tolling back-office modernization (CSC, violations, collections), roadside and MLFF systems, electronic payment and account management platforms, customer service operations technology, interoperability hubs, revenue assurance, cybersecurity, data analytics, and AI/ML enablement for tolling operations.
 * Build reusable Smart Mobility Hub technology assets, reference architectures, delivery methods, accelerators, tolling platform solution narratives, and industry credentials to accelerate client pursuits.
 * Collaborate across Strategy & Consulting, Technology, Operations, Industry X, Song, and ecosystem partners to create integrated client solutions.
 * Lead industry thought leadership through client forums, conferences, associations, publications, and executive roundtables.
 * Recruit, mentor, and develop tolling technology practitioners - including systems architects, integration engineers, and platform specialists - while strengthening succession planning and technical industry capability.
 * Bring disciplined portfolio management, forecasting, and operational governance to pursuits and delivery programs.