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# T Support Specialist Senior Level

- **Company:** KPM, LLC
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Automatic Call Distributor, VoIP, Desktop Computing, Internet Service Provider, Network Troubleshooting, Networking Basics, Network Connections, Office Suite, Wireless Access Point, Wi-Fi Technology, Network Routers, Peripherals, Laptops, User Accounts
- **Published:** November 10, 2026
- **Apply:** https://www.juju.com/job/16_fc5514332

## About the Role

* Hands-on experience supporting phone systems, computers, and internet/network connectivity
 * Working knowledge of Windows, common office software, and basic networking concepts
 * Ability to diagnose problems independently and know when to escalate
 * Clear, patient communication with non-technical coworkers
 * Reliable transportation, a valid driver's license, and willingness to travel regularly to properties across the Houston metro area
 * Comfortable lifting and moving equipment (up to 50 lbs)

Nice to Have

 * Prior IT support experience in property management, multifamily, or a multi-site business
 * Familiarity with Microsoft 365 admin, VoIP platforms, or property management software
 * CompTIA A+, Network+, or similar certification

## Description

KPM Multifamily is looking for a dependable, hands-on IT Support Specialist to keep our Houston-area teams up and running. You'll be the go-to person when a phone won't connect, a laptop won't boot, or the internet drops at a property office. This is a practical, people-facing role - a good fit for someone who enjoys solving problems quickly and explaining fixes in plain language.

We're open to either a part-time employee or an independent contractor arrangement, whichever suits you better. Because our communities are spread across the Houston metro, you'll need to be willing to travel between properties on a regular basis. Scheduling is flexible and set in coordination with your availability.

What You'll Do

 * Set up, configure, and troubleshoot desktops, laptops, printers, and peripherals
 * Support office phone systems, including VoIP handsets, extensions, voicemail, and call routing
 * Troubleshoot internet and network issues - routers, switches, Wi-Fi access points, and cabling
 * Create and manage user accounts, email, and access permissions
 * Install software updates and assist with basic security housekeeping
 * Provide friendly help-desk support to staff by phone, email, and in person
 * Track equipment inventory and coordinate with outside vendors or ISPs when needed
 * Document recurring issues and common fixes for the team