> Markdown version of [/jobs/ext/466117-system-support-associate](https://www.wearedevelopers.com/jobs/ext/466117-system-support-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support-Associate - **Company:** Intermountain Health - **Location:** Murray, UT, United States - **Experience:** Experienced - **Salary:** $45,614.0 - $70,366.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Spreadsheets, CompTIA Network+, Information Systems, Desktop Computing, Text Processing, Networking Basics, Network Connections, Office Suite, Software Engineering, Information Technology - **Published:** June 5, 2026 - **Apply:** https://dejobs.org/x/x/2B895E15935A4CA6AC470F329FFC840B/job/ ## About the Role Associates degree in computer science field or management of information systems or two years experience in a system support or other computer science / management information system related technical field (hardware support, etc.). Degree must be obtained through an accredited institution. Education is verified. Valid driver's license. (Position may often require individual to travel between facilities to provide support) Associate's degree in computer science field or management information systems. Degree must be obtained through an accredited institution. Education is verified. * or - Two years experience in a system support or other computer science / management information system related technical field (hardware support, etc.). * and - Demonstrated understanding of troubleshooting principles, methodologies, and issue resolution techniques. * and - Demonstrated basic knowledge of applicable data privacy practices and laws. * and - Demonstrated basic understanding of networking fundamentals and active directory. * and - Demonstrated basic knowledge of industry standard word processing and spreadsheet software. * and - Demonstrated basic knowledge of industry standard email systems. * and - Must be able to travel to and from various Intermountain facilities. (Position may often require individual to travel between facilities to provide support) Preferred Qualifications Certifications: CompTIA a Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) Strong written and oral communication skills. * and - Ability to present ideas in user-friendly language. * and - Self motivated and directed. * and - Ability to effectively prioritize and execute tasks in a high-pressure environment. * and - Strong customer service orientation. * and - Experience in a Healthcare environment. * and - Keen attention to detail. Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals. * and - ## Description The Systems Support Technician - Associate is responsible to coordinate, implement, support, maintain and troubleshoot computers, networks, and other devices. Basic familiarity and minimal experience with system support technology. Works on small, defined elements of large projects. Incumbent's ability encompasses a subset of the total knowledge required within the support specialty area, and incumbent is in process of developing remaining skills. Requires additional support and/or training to become fully proficient. This position is overseen by higher lever technical contributors such as the senior and consultant professionals. This is on-site with 8:00AM - 5:00PM shifts. *Prefer candidates with imaging computers experience using PXE, troubleshooting hardware & software issues (Windows & Mac OS), troubleshooting Office applications & network connection issues. Job Essentials 1. Under the direction of other team members, performs onsite analysis, diagnosis, and resolution of information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions. Assists other teams to resolve issues. 2. Under the direction of other team members, installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels. 3. Assists in resolution of service desk incidents and documents requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements. 4. Under the directon of other team members, participates in completing projects following enterprise standards. Assists in ensuring that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc. 5. Assists in maintaining critical support documentation in the enterprise defined knowledge repository. 6. Assists in the implementation of enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices. ## Related Videos - [A beginner’s guide to modern natural language processing](https://www.wearedevelopers.com/videos/858-a-beginner-s-guide-to-modern-natural-language-processing) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Multilingual NLP pipeline up and running from scratch](https://www.wearedevelopers.com/videos/901-multilingual-nlp-pipeline-up-and-running-from-scratch) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)