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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Manager - IT Service Delivery - **Company:** Science Applications International Corporation - **Location:** Arlington, VA, United States - **Experience:** Expert - **Salary:** $160,001 - $200,000 - **Contract:** Permanent contract - **Skills:** Cyber Security, Data Centers, Data Center Infrastructure Management (CIM), Information Technology Audit, IT Management, Information Technology Operations, Scrum Methodology, Microsoft SharePoint, Information Technology, Cloud Migration, Servicenow - **Published:** November 10, 2026 - **Apply:** https://www.juju.com/job/1_saic2-2618759 ## About the Role + Bachelor's degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master's degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred. + At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams + Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains). + Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support. + Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions. + Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications. + Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction. + Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations. + Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication. + Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions. + A collaborative leader who fosters team excellence, professional development, and innovation. + In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint) + Preferred: Certifications in ServiceNow or Sharepoint. + Ability to obtain and maintain a Public Trust clearance. ## Description SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments. **Primary responsibilities include:** Strategic Leadership and Governance + Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded. + Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision. + Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters. + Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives. Program Oversight and Execution + Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success. + Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations. + Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve. + Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution. Client Relationship Management + Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner. + Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction. + Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies. Performance Management and Service Excellence + Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained. + Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization. + Deliver continuous improvements that enhance services and reduce operational costs. + Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA). Innovative Transformation + Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies. + Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program. + Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC. Operational Excellence and Recognition + Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery. + Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs. + Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions. **Qualifications** This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement.