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# IT 1st Line Support Technician

- **Company:** John Ruskin College
- **Location:** Croydon, UK
- **Salary:** £27,780.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Computer Engineering, Desktop Computing, Digital Technology, Issue Tracking Systems, Azure Active Directory, Peripherals, Microsoft InTune, Laptops
- **Published:** May 15, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gbc7f470e17c89c53a295e94fe80318967

## About the Role

* Experience in a 1st line IT support or helpdesk environment
 * Strong communication and troubleshooting skills
 * Familiarity with Active Directory, Azure AD, and Intune
 * Maths & English GCSE / Level 2 equivalent
 * Computer based degree or equivalent in computer engineering or relevant field is desirable

## Description

Are you passionate about technology, problem-solving, and helping people succeed?
We're looking for an enthusiastic and proactive IT Support Technician to join our dynamic IT team, providing exceptional 1st line support across the College Group. This is your chance to play a key role in supporting the digital systems that power teaching, learning, and administration every day.
From Microsoft 365 and cloud technologies to device management through Intune, you'll work with modern IT platforms while helping staff and students stay connected, productive, and supported.
If you're someone who embraces change, enjoys learning new technologies, and wants to make a real impact in education technology, we'd love to hear from you.
What You'll Be Doing:

 * Provide first-line IT support via phone, email, chat, and ticketing systems
 * Troubleshoot hardware, software, network, and Microsoft 365 issues
 * Set up and deploy laptops, desktops, mobile devices, and peripherals
 * Escalate complex issues to senior IT teams with clear documentation
 * Support staff onboarding/offboarding and equipment provisioning


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