> Markdown version of [/jobs/ext/4661608-helpdesk-support](https://www.wearedevelopers.com/jobs/ext/4661608-helpdesk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# HelpDesk Support

- **Company:** Kforce Inc.
- **Location:** Reading, PA, United States
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Software Engineering, Office365, Peripherals, Microsoft InTune, Information Technology, Zendesk
- **Published:** November 10, 2026
- **Apply:** https://www.dice.com/job-detail/a8eadb03-3d79-4d67-b013-1cc6dc952694

## About the Role

* High School diploma or GED required
 * 1-2+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience
 * Experience troubleshooting common hardware and software issues
 * Strong verbal and written communication skills with a customer-service mindset
 * Proficiency with Microsoft Office and general Windows-based IT environments
 * Ability to physically lift, move, connect, and set up PCs, monitors, peripherals, and related hardware
 * Strong problem-solving, organizational, and documentation skills

Preferred Qualifications:

 * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline
 * Experience supporting Active Directory, Microsoft 365/O365, Microsoft Intune, and Freshdesk
 * Familiarity with user account administration, password resets, permissions, device management, and endpoint support
 * Previous experience working in a ticket-driven IT support environment

## Description

Kforce's client in Reading, PA is seeking a Help Desk Support Specialist to provide technical support to end users across a variety of hardware, software, and IT systems. This position will serve as a first point of contact for technical issues, troubleshoot and resolve common problems, and escalate more complex issues when necessary. The ideal candidate is customer-focused, technically capable, and comfortable supporting users through phone, email, and ticketing systems., * Respond to end-user technical support requests via phone, email, and ticketing systems

 * Diagnose and resolve hardware, software, connectivity, and general IT issues
 * Perform remote troubleshooting using established diagnostic techniques and support tools
 * Install, configure, troubleshoot, and assist with PCs, peripherals, and other end-user technology
 * Escalate complex or unresolved technical issues to appropriate higher-level support teams
 * Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system
 * Provide users with guidance on IT products, applications, systems, and services
 * Maintain internal knowledge base articles and update technical documentation as needed
 * Deliver professional, timely, and customer-focused support throughout the resolution process