> Markdown version of [/jobs/ext/4661660-manager-site-reliability-engineering](https://www.wearedevelopers.com/jobs/ext/4661660-manager-site-reliability-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Site Reliability Engineering - **Company:** PDI Technologies - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $159,000 - $254,000 - **Contract:** Permanent contract - **Skills:** OpenTofu, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Continuous Delivery, Continuous Integration, DevOps, Disaster Recovery, Monitoring of Systems, Enterprise Messaging Systems, Octopus Deploy, PCI Data Security Standards, Reliability Engineering, Datadog, Kubernetes Helm Charts, Multi-Cloud, Kubernetes, Hashicorp, Apache Kafka, BIG-IP Access Policy Manager (APM), Drift Detection, Amazon Simple Queue Service (SQS), Terraform, Pagerduty, Jenkins - **Published:** November 10, 2026 - **Apply:** https://www.builtincolorado.com/job/manager-site-reliability-engineering-paylo-platform/12153146?handler=ApplyRedirect ## About the Role * 8+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure/Platform Engineering, including 4+ years in a people-leadership role. * Proven experience managing managers - you have directly led team leads/managers, not just individual contributors, and are comfortable operating at the scale of ~20 total reports. * Strong, hands-on expertise across AWS and Azure - you can architect, troubleshoot, and operate multi-cloud infrastructure yourself, not just direct others to do so. * Strong, hands-on expertise with Kubernetes and Helm - cluster operations, troubleshooting at scale, and chart design/maintenance. * Strong, hands-on expertise with Argo CD/Argo Workflows for GitOps-based continuous delivery. * Strong, hands-on expertise with Infrastructure as Code (Terraform, OpenTofu), including module design and state management. * Strong, hands-on expertise with Jenkins for CI/CD pipeline design, administration, and automation. * Strong, hands-on expertise with Datadog (or equivalent enterprise observability platform), including designing monitoring/alerting strategy, dashboards, and APM/tracing at scale. * Demonstrated track record of driving incident management, on-call, and postmortem programs for high-traffic, customer-facing systems. * Excellent communication and stakeholder-management skills; able to represent SRE to engineering leadership and business partners with equal credibility. * A strong, visible leadership style - someone who sets clear direction, holds teams accountable, and builds trust across the organization. * Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role. Preferred Qualifications * Experience supporting payments, fuel/retail, or loyalty platforms, or other systems with PCI DSS or similar compliance obligations. * Relevant certifications such as CKA/CKAD, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or HashiCorp Terraform Associate. * Experience with messaging systems (Kafka/SQS/SNS), PagerDuty (or similar), and multi-region/multi-AZ resilience patterns. * Prior experience consolidating or standardizing SRE and DevOps practices across multiple product lines or recently-integrated/acquired teams. * Experience partnering with product and business stakeholders to translate reliability investments into business outcomes. What Success Looks Like * A stable, well-led SRE organization with clear ownership, career paths, and low regrettable attrition among your managers and their teams. * Consistent, Datadog-driven observability and SLOs in place across the organization, with measurable reduction in Sev1/Sev2 incidents and mean time to detect/resolve. * Modern, standardized infrastructure practices - GitOps delivery via Argo, IaC via Terraform/OpenTofu, and reliable CI/CD via Jenkins - adopted consistently across teams and clouds. * A mature, blameless incident-management culture with strong postmortem follow-through. * Strong cross-functional trust with engineering, product, and security/compliance stakeholders. ## Description * Directly manage and develop 3 SRE Managers/Leads and own the overall health, growth, and performance of an ~20-person SRE organization supporting the Paylo product suite. * Set the vision, priorities, and operating cadence for the SRE function; translate business and product priorities into a reliability roadmap your managers can execute against. * Build a strong bench by hiring, coaching, and developing managers and senior engineers while creating clear career paths and succession plans. * Foster a blameless, learning-oriented culture around incidents, on-call, and operational excellence. * Partner closely with engineering directors, product managers, and business stakeholders across the Paylo organization to align reliability investments with business risk and customer impact. * Stay technically engaged day to day by participating in architecture and design reviews, troubleshooting complex production issues, and directly contributing to infrastructure-as-code, Kubernetes manifests/Helm charts, and CI/CD pipelines when needed. * Set and enforce engineering standards for multi-cloud infrastructure across AWS and Azure and for container orchestration on Kubernetes at scale. * Own adoption and standards for GitOps-based continuous delivery using Argo CD/Argo Workflows, including deployment strategy, rollout policy, and multi-cluster promotion. * Own the Infrastructure-as-Code strategy across teams (Terraform, OpenTofu), including module standards, state management, drift detection, and remediation. * Own CI/CD pipeline architecture and standards built on Jenkins, driving build/deploy automation, pipeline reliability, and progressive delivery practices such as blue-green/canary deployments and automated rollback. * Evaluate and guide adoption of new infrastructure tooling and patterns as the platform evolves across AWS and Azure. * Own the observability strategy across all supported products, with deep, hands-on expertise in Datadog (APM, infrastructure monitoring, log management, dashboards, and alerting) as the standard platform for metrics, tracing, and alerting. * Define and drive adoption of SLIs/SLOs, error budgets, and reliability KPIs across the organization, holding managers and teams accountable to them. * Own the incident management program end to end, including on-call structure, escalation paths, severity definitions, postmortems, and follow-through on remediation actions. * Drive root-cause analysis and long-term reliability investments that reduce Sev1/Sev2 frequency and recurrence. * Ensure appropriate resilience, disaster recovery, and capacity planning practices are in place given the sensitivity of payment- and transaction-related systems. * Partner with Security and Compliance to maintain awareness of PCI DSS and related compliance requirements and ensure the SRE organization supports audit and compliance readiness. * Track and report cost, capacity, and operational KPIs to senior leadership., Owns strategic enterprise client relationships for RapidScale's managed and professional services portfolio. Responsibilities include executive engagement, account planning, revenue growth, retention, expansion, multi-year services-led sales, forecasting, risk mitigation, and executive issue escalation. The role aligns cloud and managed services solutions to client business outcomes while coordinating sales, solution engineering, delivery, product, and leadership teams. Travel of 30-50% may be required., Own and grow a portfolio of enterprise and upper mid-market clients by driving revenue, retention, expansion, and long-term customer success. Develop account strategies, manage sales opportunities through close, build senior stakeholder relationships, identify cloud and modernization opportunities, coordinate cross-functional delivery teams, monitor account health, and maintain accurate forecasting and CRM discipline. Top Skills: AWSAzureGCPVMware What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute