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# Help Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Detroit, MI, United States
- **Experience:** Experienced
- **Salary:** $58,240 - $70,720
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, CompTIA Network+, System Configuration, Issue Tracking Systems, Local Area Networks, Microsoft Office, Network Service, Software Engineering, Software Systems, SC Clearance, Information Technology, Cisco
- **Published:** November 10, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/mi/detroit/111f47c0-3881-418f-a2b8-ee901f373fe8

## About the Role

1. 3-6+ years' experience with PC Tech/Support Roles

 2. Active CompTIA Sec+

 3. Active SECRET clearance

Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

3-6+ years of professional, applicable IT experience

Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Experience supporting Windows 10, and MS Office 2013

Experience using Remedy or a similar ticketing system.

Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments., Help desk support, Troubleshooting, Service desk, Active directory, Windows, Ticketing system, Office 365, Desktop, Technical support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

CompTIA A+
Cooperation
Coordinating
Microsoft 365
Issue Tracking
Shrink Wrapping
Active Directory
Software Systems
CompTIA Network+
Operating Systems
Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Local Area Networks
Microsoft Windows 10
System Configuration
CompTIA Certification
Full Stack Development
Business Transformation
IAT Level I Certification
Troubleshooting (Problem Solving)
Systems Security Certified Practitioner
Cisco Certified Network Associate Security (CCNA Security), In this role you will provide both remote and onsite technical, operational, and training support to users. As a IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Primary Responsibilities:

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Handle problems that the first-tier help desk support is unable to resolve.

Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.

Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.

Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulate or recreate user problems to resolve operating difficulties.