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# System Support Administrator

- **Company:** the Naval Nuclear Laboratory
- **Location:** Idaho Falls, ID, United States
- **Experience:** Starter
- **Salary:** $52,300 - $78,500
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Computer Networks, System Configuration, Uptime, Software Engineering, Peripherals
- **Published:** November 10, 2026
- **Apply:** https://career-hcm03.ns2cloud.com/sfcareer/jobreqcareer?jobId=9273&company=NNLHCM03

## About the Role

* Bachelor's degree from an accredited college or university in a related field; or
 * Master's degree from an accredited college or university in a related field.

Preferred Skills

 * Ability to communicate clearly with users of varying technical abilities.
 * Exposure to diagnosing simple hardware or software issues.
 * Familiarity with Windows operating system environment.
 * Experience with Microsoft 365 apps (e.g., Outlook, Word, Excel, Teams).

## Description

Are you passionate about delivering reliable IT services and eager to be part of a mission-driven organization? Join the Naval Nuclear Laboratory (NNL) User Services team as a System Support Administrator. In this role, you will be the go-to expert ensuring seamless operation and connectivity across the end-user computing environment. At NNL, you will work in a collaborative environment where your contributions directly support the nation's security and innovation. We value proactive problem solvers who thrive in fast-paced settings and are committed to professional growth.

Day to day:

 * Help Desk Escalation: Tackle advanced issues escalated from the help desk, applying your technical knowledge to drive prompt resolution of user-reported issues.
 * Collaboration & Problem Solving: Partner with desktop management, software management, streaming services, network management, and other IT Subject Matter Experts to resolve complex IT challenges ensuring a positive user experience. You'll play a key role in cross-functional efforts to keep our systems secure and operational.
 * Technical Support & Troubleshooting: Provide hands-on assistance for a variety of user client devices, computer peripherals, print devices, and conference room equipment. Diagnose and resolve hardware, software, and network connectivity issues to maintain productivity and uptime.
 * Installation & Configuration: Provision, configure and install user client devices, operating systems, and network software. Your expertise will ensure that every device is ready to perform at its best.