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# NOC Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Annapolis, MD, United States
- **Experience:** Starter
- **Salary:** $52,000 - $62,400
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Monitoring of Systems, Tivoli Management Framework, Networking Hardware, Internet Protocol, Network Troubleshooting, Enterprise Messaging Systems, Network Architecture, Network Monitoring, Network Protocols, TCP/IP, Computer Network Operations, System Availability, Routing & Switching, Servicenow
- **Published:** November 10, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/annapolis/527147b7-82dc-4f29-aced-cb4fa3731fed

## About the Role

ServiceNow
Communication
Microsoft 365
Solution Design
Customer Service
Network Protocols
Business Valuation
Telecommunications
Network Monitoring
Process Improvement
Incident Management
Networking Hardware
IT Service Management
Full Stack Development
Network Infrastructure
Communications Systems
Network Troubleshooting
Business Transformation
Internet Protocols Suite
IBM Tivoli Management Framework
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library, * Knowledge of TCP/IP networking protocols and network troubleshooting methodologies.

 * Understanding of network hardware, software, and communications systems.
 * Familiarity with ITIL and IT Service Management (ITSM) concepts.
 * Associate degree with 6+ years of relevant experience, OR
 * Bachelor's degree with 0-2 years of relevant experience, OR
 * Equivalent combination of education and experience.
 * Ability to work effectively in a fast-paced operations environment., * Experience with incident management and monitoring tools such as ServiceNow, Remedy, Netcool, or similar platforms.
 * Experience with Microsoft 365 administration and support.
 * CCNA certification or comparable networking certification.
 * Experience working in a Network Operations Center (NOC) environment.

Desired Skills

 * NOC Operations
 * Network Monitoring
 * Network Troubleshooting
 * TCP/IP
 * Routing & Switching
 * Network Protocols
 * Incident Management
 * CCNA
 * ServiceNow, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a Network Operations Center (NOC) Technician to support and monitor critical network infrastructure and communications systems in a 24/7 operations environment. This individual will be responsible for incident management, network monitoring, troubleshooting, and ensuring high availability of enterprise network services., * Monitor network management systems and coordinate with telecommunications providers to restore services during outages.

 * Track incidents and maintain accurate, timely updates within the incident management platform.
 * Troubleshoot network and system issues of moderate complexity and escalate when necessary.
 * Support high-availability IP networks, messaging systems, and communications infrastructure.
 * Respond to technical inquiries from internal and external customers.
 * Collaborate with team members to resolve network incidents and service disruptions.
 * Monitor system performance and identify opportunities for process improvement and automation.
 * Participate in network deployments, configurations, and solution design activities.
 * Analyze issues and provide recommendations for resolution.
 * Deliver strong customer service while supporting critical operational environments.
 * Participate in weekend and holiday coverage as required in a 24x7x365 operations center.