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# Software Support Analyst

- **Company:** Innovative Systems
- **Location:** Pittsburgh, PA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** C (Programming Language), HTML, Java (Programming Language), JavaScript (Programming Language), .NET Framework, Microsoft Azure, Software Bug Management, C Sharp (Programming Language), C++ (Programming Language), Cloud Computing, Information Systems, Computer Programming, Custom Software, Server Administration, SQL Databases, Extensible Markup Language (XML), Scripting, Information Technology, Programming Languages
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/software-support-analyst-pittsburgh-pa--24743a13-f646-4619-934e-232887b1ea2e

## About the Role

Software Administration, Analysis Skills, Analysis Skills, Data Quality, Software Administration, Customer Support/Service, Work From Home, Money Laundering, Customer Satisfaction, Communication Skills, * Bachelor's degree in a STEM concentration such as computer science, information systems, engineering, mathematics, science, or other related concentration

 * Programming skill with one or more programming languages such as C, C++, C#, .Net, Java, JavaScript, HTML, XML and/or
 * Experience with SQL databases and SQL programming language
 * Highly analytic with strong problem-solving and creative thinking skills
 * Willingness to be on call after hours in customer support rotation (very minimal)
 * Excellent verbal and written communication skills.

It's a plus if you to have

 * Prior experience in a customer or technical support role
 * Using SQL in a work environment
 * Knowledge of Azure or cloud providers/operations
 * Knowledge of regulatory risk and compliance
 * Ability to fluently read, write and speak other languages such as: Spanish, French, German or others.

For candidates local to Pittsburgh, this role will allow for a flexible, hybrid schedule, working in the office 1 to 2 days per week after the initial training period.

## Description

This is a multi-faceted role in which you will combine your analytic, technical, language, and people skills to keep our customers happy while also assisting our developers and implementation consultants with projects requiring strong technical acumen. Excellent communication skills are needed.

As a Software Support Analyst, you will use problem-solving, communication, and programming skills. You will learn our product suite inside and out positioning you for a range of great career choices. You will combine this knowledge with your technical skills to provide superior assistance and resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi-layered requiring:

 * analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
 * creation and development of SQL scripts and other custom software processes
 * collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features.
 * opportunity to learn and work with cloud operations team gaining hands-on experience with Azure and scripting languages

You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to:

 * perform simple product installations - providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more!
 * write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos.
 * provide insights that will be used to improve existing solutions and plan those of our next generation
 * create your career path by succeeding in the application support role and be rewarded with an opportunity to advance into the cloud operations team