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# 5Yrs ServiceNow UI or UX Designer - Onsite - in-person interview

- **Company:** Gointellects INC
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $83,200 - $93,600
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, HTML, JavaScript (Programming Language), Computer-Aided Design, Adobe InDesign, Agile Methodology, JIRA, BASIC (Programming Language), Cascading Style Sheets (CSS), Information Systems, Design of User Interfaces, Human-Computer Interaction, User-Centered Design, Web Content Accessibility Guidelines, Website Wireframe, Enterprise Software Applications, Adobe XD, Material UI, Information Technology, Figma, Servicenow
- **Published:** November 10, 2026
- **Apply:** https://www.careerbuilder.com/job-details/5yrs-servicenow-ui-or-ux-designer-onsite-in-person-interview-washington-dc--ddcacde3-2645-43b1-93cb-2b42ce21a133

## About the Role

ServiceNow, User Experience Design (UXD), User Interface Design, Wireframes, User Experience Design (UXD), ServiceNow, User Interface/Experience (UI/UX), Prototyping, User Interface Design, Interaction Flow Diagram, Bachelor's degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent professional experience.
-Minimum of 5 years of professional experience in UI/UX design, with demonstrated experience designing for enterprise software platforms.
-At least 4 years of hands-on experience designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces).
-Proficiency with industry-standard design and prototyping tools (ex. Figma, Adobe XD, Sketch).
-Solid understanding of user-centered design methodology, including user research, journey mapping, wireframing, and usability testing.
-Working knowledge of HTML, CSS, and basic JavaScript sufficient to collaborate effectively with ServiceNow developers and customize Service Portal widgets.
-Demonstrated experience designing for accessibility (Section 508/WCAG 2.1 AA).
-Strong portfolio showcasing enterprise UX/UI work, including before/after examples or platform-specific projects where possible.
-Excellent communication skills, with the ability to present and defend design decisions to both technical and non-technical audiences..
Preferred Qualifications:
-ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
-Experience working within a government or public-sector IT environment.
-Familiarity with the ServiceNow Now Design System component library.
-Experience with Agile/Scrum development environments and tools such as Jira or ServiceNow Agile Development.
-Prior experience conducting design work under public-sector procurement, security, or compliance requirements (e.g., FISMA, NIST).
Knowledge, Skills, and Abilities:
-Strong visual design sensibility paired with practical understanding of enterprise platform constraints.
-Ability to balance user needs, business requirements, and technical feasibility.
-Skilled at synthesizing feedback from multiple stakeholders into cohesive design solutions.
-Detail-oriented, organized, and capable of managing multiple design projects concurrently.
-Comfortable working in a fast-paced, mission-driven government environment.

## Description

Role: ServiceNow UI/UX Designer Client: DC GovernmentLocation: Washington DCJob Description:-Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual designs.
-Partner with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into intuitive, accessible interface designs.
-Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users (District employees, businesses, and residents).
-Build and maintain design systems, style guides, and reusable UI components consistent with ServiceNow's Now Design System and DC government branding/accessibility standards.
-Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring designs are technically feasible within platform constraints.
-Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards and are tested for compliance.
-Collaborate with ServiceNow developers/administrators during build and QA phases to ensure design fidelity is preserved through implementation.
-Create and maintain UX documentation, including personas, journey maps, information architecture diagrams, and design specifications.
-Present design concepts and rationale to technical and non-technical stakeholders, including agency leadership.
-Stay current on ServiceNow platform releases (ex: new Now Experience UI Builder capabilities) and recommend design improvements accordingly.
-Support change management and training efforts by producing clear visual documentation of new interfaces and workflows.