> Markdown version of [/jobs/ext/4662686-it-technician-rhome-tx](https://www.wearedevelopers.com/jobs/ext/4662686-it-technician-rhome-tx). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technician (Rhome, TX)

- **Company:** Virtual, Inc.
- **Location:** Rhome, TX, United States
- **Experience:** Experienced
- **Salary:** $65,000 - $75,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Systems Engineering, Microsoft Azure, BASIC (Programming Language), Cloud Engineering, CompTIA Network+, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Hypervisor, Virtual Private Networks (VPN), Network Security, Windows Servers, Network Configuration and Change Management, Routing, Professional Services Automation, TCP/IP, Time Tracking Software, Virtualization Technology, Network Switches, Computer Network Technologies, Sonicwall, Firewalls (Computer Science), Deployment Automation, Fortinet, Hardware Infrastructure, Cloud Migration, Network Server, Cisco, Vmware
- **Published:** November 10, 2026
- **Apply:** https://www.juju.com/job/16_f469ce32

## About the Role

* Experience: 2 to 3 years of hands-on experience in IT support, systems administration, or network engineering, ideally within a Managed Service Provider (MSP) environment.
 * Technical Support: Proven ability to handle Level 2 end-user escalations, including advanced hardware, software, and peripheral troubleshooting.
 * Systems Administration: Practical experience managing and supporting Microsoft 365 environments, Windows Server OS (2016/2019/2022), Active Directory, and Group Policy.
 * Networking Foundations: Solid understanding of core networking concepts and protocols, including TCP/IP, DNS, DHCP, VPNs, and basic routing/switching.
 * Hardware & Infrastructure: Experience deploying, configuring, and troubleshooting physical hardware, including workstations, servers, and network switches.
 * Work Arrangement: Ability to work on-site at our Rhome, TX office or client locations 1 to 4 days per week, as dictated by project and support needs.
 * Driving Requirement: Valid driver's license and reliable transportation for local client dispatch and on-site deployment projects., * Cross-Layer Expertise: Familiarity with physical layer deployments (cable runs, patch panels, server racking) and the ability to seamlessly transition into configuring the logical layer (switches, firewalls, hypervisors).
 * Advanced Systems Exposure: Previous exposure to Level 3 engineering tasks, such as managing virtualization environments (VMware, Hyper-V) or participating in cloud migrations (Azure, AWS).
 * Network Security: Experience configuring and managing enterprise-grade firewalls (e.g., Fortinet, SonicWall, Meraki, Cisco).
 * Industry Certifications: Possess active, relevant certifications such as:
 + Microsoft 365 Certified: Modern Desktop Administrator or AZ-104 (Azure Administrator)
 + CompTIA Network+ or Security+
 + CCNA, Fortinet NSE 4+, or equivalent networking credentials
 * MSP Tooling: Hands-on experience utilizing industry-standard RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) platforms (e.g., ConnectWise, Autotask, Datto, Kaseya) for ticketing, time tracking, and automated deployment.
 * Communication Skills: Exceptional documentation skills and the ability to translate complex technical concepts to non-technical stakeholders during escalations.

## Description

We are seeking a highly motivated and versatile Tier 2+ IT Support & Systems Engineer to join our growing team. Following our recent acquisition of a premier cabling company, our Managed Service Provider (MSP) operations have expanded to deliver end-to-end infrastructure solutions-from the physical layer to cloud architecture.
In this hybrid role, you will operate in the critical space between Level 2 advanced end-user support and Level 3 systems engineering. You will serve as the escalation point for complex technical issues while heavily participating in infrastructure deployments, network configurations, and systems administration. The ideal candidate possesses a strong foundation in MSP environments, thrives on solving complex escalations, and is eager to bridge the gap between physical hardware deployments and advanced logical network configurations.